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Premium chatissue Is there a way to know if the chat has been disconnected from customers end coz it has happened to me that I have been asking the customer constantly for a response and the same persons chat pops up on the fixya utility. I just got lucky once to catch up with the customer. usually the chat gets taken up. I already hadissues with chat for either the customer wasn't able to see my response or the otherway round now I have reinstalled the windows and have changed the browser to Mozilla Firefox now I keep asking the cust on the chat and don't get a response and see the same persons chat popping up for the issue.

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Hey again,

no, we don't get any notification of it, most of the time I also miss out on those.

not much we can do about it..You can look on the account statements page and see if the chat session is rejected by customer, then he has had another chat session.

I think they are working on improving the system, right now, we have to live with it.



Thanks,
Ekse

Posted on Feb 16, 2009

  • Ekse Feb 25, 2009

    Hey, I noticed you have rated the solution as poor, is there anything I can help you with?



    it is what it is and we can't change it, or do you have a solution?

    Thanks,

    Ekse

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Posted on Jan 02, 2017

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How much does it cost to join and does it cost to ask your mechanics questions thankyou


just sign in no cost, ask or give your info, just try to be the best you can and word things in plain english and give honest advice to the best of your knowledge. welcome, this is a helpful forum platform.

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In order to earn money on FixYa, you must become a Premium Expert. For information on how to apply, please view this Tip.

Once you have been approved as a Premium Expert, you will notice some changes on your My Expertisepage. First, there will be a banner regarding your preferred method of payment. Click on this banner and select how you would like to be paid. There will also be a module on the upper right of your My Expertise page called My Live Chat Status, as well as a link to your Account Statements.

Answering Chats
If you would like to do a Live Chat, where you assist the customer using an IM system, check the "Available" option on your My Live Chat Status module. Then, as long as you are on FixYa, you will receive a pop up to alert you to any available Chats in your Areas of Expertise. Please make sure you have enough time to do a Chat (up to an hour or more) and that you only assist one customer at a time.

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Premiums can be found at the top of your My Expertise page with buttons marked $3, $4, and $6. Please view this Tip to see more info about Premiums.

Keeping track of your earnings

If your Premium Solution or Live Chat Assistance is "Accepted" by the customer, you will be credited the amount on the button (for Premiums) or between $6-$10 (for Live Chats). You can keep track of all the Premiums/Live Chats you have done by clicking on "Account Statements" (also referred to as your Ledger). One note about that- if something older than 7 days is still marked as Pending, then it has Auto Closed and another Expert received credit.

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Thank you.Srajan chaurasia.

on Jun 09, 2010 | Computers & Internet

1 Answer

Chat issue


Hi Sorose4u, I'm sorry, but we currently do not have any system like that. It is, however, a great suggestion and something that I will propose to my bosses. I think that in the meantime, there is no need to wait as long as you have been. I think that if the customer does not respond to your posts for 15 minutes or so, you can assume that they have been disconnected. Please feel free to contact our Support Team directly at: http://www.fixya.com/contact

Feb 22, 2009 | FixYa Service

2 Answers

I was on Fixya Premium and began to chat with a person, then got disconnected and I dont know how to reconnect.


Hi

have a look into your email, most of the time when a disconnect happens you receive a email that includes instructions on how to get another chat session.

If you don't have instructions and you can't seem to get a new chat session automatically by just going to www.fixya.com

I suggest you email premium.support@fixya.com for help with the issue.

Feb 19, 2009 | FixYa Service

1 Answer

Issues with Fixya chat?


There.. thats the problem. I was having issues with IE too. Download and install mozilla firefox 3. Before you install it remove the expert utility, then install firefox and install the expert utility again. All your chats will open in FF from then on and you should have no problems.

Regards,
Sai.

Feb 09, 2009 | FixYa Service

1 Answer

I have a question about what your prices are for fix it information resolutions. I have not been given a solution, nor did I know what you are charging me for help. Please don't continue to place any...


I'm sorry, but this should be submitted to customer service, as this is only a forum for consumers asking questions and non-hired "Experts" who answer these free questions of a technical nature.

Please contact Billing Support if you posted a Premium Question or Live Chat at: premium.support@fixya.com

The charge for a Premium Problem is in the FAQ, being $9.99
The charge for a Live Chat session is $19.99.
Any questions or issues regarding Premium services are to be directed to the above email.

According to your profile I do not see any activity outside of this post.

Dec 16, 2008 | Cameras

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I want earn money but i dont know theways


You have to post 30 free solutions in last thirty days. Then you'll be notified automatically .

Nov 26, 2008 | Computers & Internet

1 Answer

Discontinued Chat Session


As to being charge, you may pls inquire from premium.support@fixya.com.

Based on your added comment in the Live Session "
elric_martin: Just got interupted as server went down have not received answer". We can continue here or in your original post. The Live Session once closed could not be resumed.

Aug 01, 2008 | 2004 Jeep Grand Cherokee

1 Answer

I have an asus eee pc 900. where on the keyboard do i find "CAPS LOCK" indicator. Thankig you Angelo Anastas


sir once we finish this chat you will be asked to rate the chat. that time please dont forget to give a good rating
and review. because many customers dont rate the chat and we experts are left with no credits for providing a
solution.

so please dont forget to rate the chat after end of the session. this is just a information to you. always use end
session button to end the session.

Aug 01, 2008 | ASUS Computers & Internet

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