Question about LG 42LC2D 42 in. LCD HDTV

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19'' LG TV, Audio but no Picture - I'm an LG representative

Good evening. I am an LG representative at Best Buy. A consumer came to me today who had purchased an 19" LCD TV only 6 months ago and is experiencing audio but only gets a black screen (ie no picture at all).

I have promised to help him as he now has a very negative impression of LG.

Can you provide any assistance so I can call him?

Thank you very much!

Best regards,
Ellen My 42in LG LCD 1080p does the same thing. I have found if I turn off and then on the picture will return. Sometimes takes 2 or 3 tries. I have called LG support and they had me unplug it for 30 sec, replug and turn on. This is supposed to reset it. We will see. If not, I am to call back for service. It has a 2 year warranty.

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  • Anonymous Feb 20, 2009

    i can hear sound but picture

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The back light circuits is dead, send to LG fix for free

Posted on Feb 16, 2009

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