Question about LG 42LC2D 42 in. LCD HDTV
Good evening. I am an LG representative at Best Buy. A consumer came to me today who had purchased an 19" LCD TV only 6 months ago and is experiencing audio but only gets a black screen (ie no picture at all).
I have promised to help him as he now has a very negative impression of LG.
Can you provide any assistance so I can call him?
Thank you very much!
Ellen My 42in LG LCD 1080p does the same thing. I have found if I turn off and then on the picture will return. Sometimes takes 2 or 3 tries. I have called LG support and they had me unplug it for 30 sec, replug and turn on. This is supposed to reset it. We will see. If not, I am to call back for service. It has a 2 year warranty.
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Posted on Jan 02, 2017
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