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HP Pavilion DV5 touchpad not working




By vernhebert on Feb 15, 2009

" "
I just got this laptop a week ago and have already been on tech support several times for this same issue. They don't seem to be able to find a permanent fix. I remove the battery, clear the capacitors, reinstall the BIOS and mouse drivers and that will get the touchpad working again for a little while, but it very quickly just stops working again. And by stops working, I mean nothing works. No buttons, no moving the mouse, no nothing. There is a on/off button for the touchpad, but that is in the on setting and doesn't seem to work when the touchpad's not working either. I've also read about a Function+F7 issue with Synaptec pads, but that doesn't seem to make a difference either. It's running Vista Home Premium 64. Any ideas?
Comments:

Feb 18, 2009

- Please read again...reinstalled all drivers already.

Solution #1

posted on Feb 15, 2009
Not Helpful)

Wellingborou

Rank: Master 
Rating: 67%, 8 votes
make sure you driver to trackpad is working if not reinstall  it
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Solution #2

posted on Jun 20, 2009
Very Helpful)

Th3_uN1Qu3

Rank: Wiz 
Rating: 92%, 30 votes
I have the same issue with mine, and i just got it three days ago. I cannot tell you how to fix it entirely since i believe it's a design flaw, but i can help you keep your touchpad working for longer.

If you have noticed, these laptops get quite hot. Also the cooling vents are at the bottom, so if you keep the laptop on a soft surface such as your bed, the vents are essentially blocked. When the touchpad gets too hot, it stops working.

So, how to keep it cool you may ask? For one, do not keep it on the bed while it is turned on. Secondly, ALWAYS keep the battery out when you are not using it, as it gets hot as well. Also, keeping the battery charged at 100% for extended periods of time wears it much faster than if you actually use it. Search for the web for "Li-Ion care", there is plenty of info. If you need to have some battery power available at all times, use the laptop on battery power until it reaches 60%, then plug the adapter back in, and unplug it again once it's fully charged and so on. This is still much better than keeping it at 100% all the time.

Btw, the reason why it momentarily starts working again when you reset the BIOS it's because it cools down a little when you do that, the system load while in the BIOS is almost zero.
Comments:

Jul 03, 2009

- Update: I have repaired my touchpad. It was the heat that made it stopped working, but the actual fault was caused by something else:

The ribbon cable connecting the touchpad to the motherboard was bent too sharply at the factory and it broke. Since it was long enough, I used an X-Acto knife to cut the broken part off, and saved the blue plastic tab. I placed a thick plastic sheet over the touchpad area so i don't scratch it, laid the ribbon cable on it and with 180 grit sandpaper slowly grinded at the plastic to get the wires exposed. When i got enough length of wire i plugged the cable back into the connector and used the original plastic tab to hold it in place. It worked. I then put a drop of glue on the connector and put the laptop back together.

Only attempt this if you're brave enough, have very good eyesight and lots of patience.
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Solution #3

posted on Nov 13, 2009
Not Rated)

SHaLBaK

Rank: Apprentice 
Rating: 0%, 0 votes
you just need to download the new BIOS update from HP website
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