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HP Pavilion DV5 touchpad not working

I just got this laptop a week ago and have already been on tech support several times for this same issue. They don't seem to be able to find a permanent fix. I remove the battery, clear the capacitors, reinstall the BIOS and mouse drivers and that will get the touchpad working again for a little while, but it very quickly just stops working again. And by stops working, I mean nothing works. No buttons, no moving the mouse, no nothing. There is a on/off button for the touchpad, but that is in the on setting and doesn't seem to work when the touchpad's not working either. I've also read about a Function+F7 issue with Synaptec pads, but that doesn't seem to make a difference either. It's running Vista Home Premium 64. Any ideas?

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  • vernhebert Feb 18, 2009

    Please read again...reinstalled all drivers already.

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I have the same issue with mine, and i just got it three days ago. I cannot tell you how to fix it entirely since i believe it's a design flaw, but i can help you keep your touchpad working for longer.

If you have noticed, these laptops get quite hot. Also the cooling vents are at the bottom, so if you keep the laptop on a soft surface such as your bed, the vents are essentially blocked. When the touchpad gets too hot, it stops working.

So, how to keep it cool you may ask? For one, do not keep it on the bed while it is turned on. Secondly, ALWAYS keep the battery out when you are not using it, as it gets hot as well. Also, keeping the battery charged at 100% for extended periods of time wears it much faster than if you actually use it. Search for the web for "Li-Ion care", there is plenty of info. If you need to have some battery power available at all times, use the laptop on battery power until it reaches 60%, then plug the adapter back in, and unplug it again once it's fully charged and so on. This is still much better than keeping it at 100% all the time.

Btw, the reason why it momentarily starts working again when you reset the BIOS it's because it cools down a little when you do that, the system load while in the BIOS is almost zero.

Posted on Jun 20, 2009

  • Th3_uN1Qu3
    Th3_uN1Qu3 Jul 03, 2009

    Update: I have repaired my touchpad. It was the heat that made it stopped working, but the actual fault was caused by something else:

    The ribbon cable connecting the touchpad to the motherboard was bent too sharply at the factory and it broke. Since it was long enough, I used an X-Acto knife to cut the broken part off, and saved the blue plastic tab. I placed a thick plastic sheet over the touchpad area so i don't scratch it, laid the ribbon cable on it and with 180 grit sandpaper slowly grinded at the plastic to get the wires exposed. When i got enough length of wire i plugged the cable back into the connector and used the original plastic tab to hold it in place. It worked. I then put a drop of glue on the connector and put the laptop back together.

    Only attempt this if you're brave enough, have very good eyesight and lots of patience.

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For most people viewing this problem first check the on/off button before getting this involved. There's a little button in the top right that turns the pad on and off. Its there so you can turn it off and use a USB mouse instead. You can leave it on and have both working simultaneously I suppose.

Posted on Feb 07, 2010

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Make sure you driver to trackpad is working if not reinstall  it

Posted on Feb 15, 2009

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I installed Windows Vista Home Premium on my Notebook MSI C series. Touchpad was work, but later don't work. Please help me!

Posted on Feb 15, 2010

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You just need to download the new BIOS update from HP website

Posted on Nov 13, 2009

  • patmisa Jan 18, 2011

    HEY EVERYONE, i HAVE A BROKEN TOUCHPAD ON DV5, VERY FUNNY!!!!! the buttons work, but the pad doesnt, however if you pop the pad out of the laptop a little, so that is only sticks out a little, it works, when you pop it back into place, it stops working, WTF is HP selling these days. geeeze, bulll ****. when I bought it the pad was sticking out, thats how I know it works like that, WTF? im sure its not suppose to stick out like that!

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I have the same laptop but I can't help with the touchpad issue (must be a hardware issue b/c mine works fine....try unstalling the driverm then reinstall the driver). The problem with the volume I can help you with: go to start and type in MSCONFIG and click on the startup tab, then uncheck the onscreen display for quick touch (the name may vary) item.....then reboot....now the volume will still change without showing you the annoying window (takes care of the random volume changes also & if the volume doesnt react, just tap the Stop button a couple times then change your volume)

now, the overheating and shutting down issue: go to HP's support site support.hp.com and type in the exact model number on the bottom of your laptop. now you need to go to the drivers and downloads section. there scroll down til you see BIOS. download and run this b/c it updates the laptop to where the fan inside will run faster and more often to compensate for the laptop running hot. helped mine out a lot.

Another thought (volume): uninstall just quicktouch in Programs and Features from the control panel. it gets rid of the annoying ticking when you adjust the volume....helped me out a bunch.

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