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Dell sells the drum & transfer roller a kit, but there are 2 different parts to it, the drum & the transfer roller & they do not look the same. Replacing the drum does NOT replace the transfer roller. We've had a 5110cn for 4 years, I've replace both of these parts & the fuser unit several times.
Contamination in the laser path - 1. Clean the laser path. (Remove the laser/scanner assembly and clean the lens.) 2. Replace the laser/scanner assembly Defective fuser - Replace the fuser assembly. Lack of toner or faulty toner cartridge - Redistribute the toner in the toner cartridge. If the problem continues, replace the toner cartridge. Dirty Corona Wire - Clean the Corona Wire. Defective Drum - Mostly applies to B&W printers. Clean the drum or replace the drum.
If that's okay, then these are the other possible causes: Transfer roller is defective or incorrectly installed. If the transfer roller loses conductivity, it cannot effectively pull toner from the drum to the paper.Transfer roller is defective or incorrectly installed. If the transfer roller loses conductivity, it cannot effectively pull toner from the drum to the paper.
Inspect the transfer roller for correct installation and contact. If the transfer roller is damaged, replace it.
High-voltage connector springs are dirty or defective.
The high-voltage connectors are mounted on and above the dc controller and protrude into the toner cartridge cavity. Check the springs for functionality. Clean if dirty, replace if defective or missing.
Laser/scanner door is not opening correctly.
1. Remove and reseat the toner cartridge.
2. Check the laser/scanner shutter door for proper operation. If it is defective, replace the laser/scanner assembly.
The dc controller is defective. The dc controller contains the high-voltage circuitry.
First off, this is a comment from a random person who may or may not know ALOT about these printers and toner/printer design in general. All toners are not designed to the same specification. Toner is a combination of plastic "pigment" and iron like shavings to make it magentically attracted to the electrical charges within the unit. Different toners conform to different grades and mainly size of the particles within the blend. The manufacturer doesnt only recommend that you use their toner to make them money, yes of course it makes money, but its because when the unit is designed it is designed to use a certain grade of toner, trust me if you put the non-branded toner vs the branded toner under a microscope you would see quite a difference. Often the non-branded toner is much larger in particle size (obviousely because its cheaper to make at this spec). This causes a variety of issues from excess toner not being cleaned off of developer rollers, IDT rollers, or clogging of toner dispenser tubes in the unit and the micro filters contained at the toner dispenser assy and developer assys. Also as for the issue not changing when switching to dell branded toner - the dispenser tubes within this unit contain up to 500-1000 pages worth of toner, making no change in toner you make immediately visible. Also depending on the damage caused by the previous toner, it may not be able to be fixed until all the components in between the toner and final delivery (drum cart) are replaced. In this case more than likely the toner dispenser assy, all developer assy's, and drum cartridge need to be replaced, and than be sure to stick with factory branded toner :)
The print toner cartridge has a small trap door that opens to let the toner adhere to the paper. Remove the toner cartridge and locate this moveable panel on it. This roller is VERY sensitive, and can scratch VERY easy. Use a soft LINT FREE cloth to GENTLY wipe the colored roller if you see any toner build up. If that does not clear up the problem you will need to replace your Fuser Unit which will need to be ordered from Dell or a 3rd party supplier. Its a pretty easy process, and instructions usually come with the fusers. If you have a printer warranty they will fix it for you. Thanks! //CowboysfanZ