Question about Sony Playstation 3 (PS3) Console

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New ps3 turns all of my blu-ray movies into a pink screen

My new ps3 turns all of my movies into a pink screen and it is playing games perfectly. what do i need to do to fix this problem i have tried reseting the system like it said in the book and it not help at all with this problem.

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  • shawn2377 Mar 15, 2009

    I have the exact same problem. My concern is that this is the second PS3 that I have sent back to the company my first problem was that the HD burned out. It would only play in 480 and nothing above that. This one Turns pink when I play videos. I wonder if it has some thing to do with the model type. There is defentaly some sort of problem that the company should fix. My warntey is all most up, then What? Will I have to pay to get it fixed. When i have not had one PS3 last the full warenty.

  • Alex Keen May 11, 2010

    If this is in warrenty you can call sony, otherwise please tell me more and i will go through the hardware problems with you :)

    thanks


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  • Master
  • 2,653 Answers

On the XMB go to Settings ---> BD/DVD Settings ---> BD 1080p 24 Hz Output (HDMI)

Give that a shot, and if not poke around a bit and ultimately you could do a system restore as well. Not sure if those will solve your problem, but it's a good place to start.

Posted on Feb 21, 2009

5 Suggested Answers

gamerfixer07
  • 344 Answers

SOURCE: PS3 laser Problem

It sounds like you bought a defective laser or it is the chip on your "sister board". There is a chip on the circuit board thats on the bottom of the Blu-Ray drive and it has a silver rectangle on it. Some say that that chip is going bad on some machines. I have repaird 60+ PS3's this year and I haven't had this happen to me yet though. I would suggest trying another laser, then if that doesn't work try a "sister board" from the same model of PS3. I'm still not possitive if that is a possible solution though. The "sister board" is supposedly keyed to only work with the mother board it came with. Well, I hope this helps. Good luck!!

Posted on Jul 26, 2008

  • 1 Answer

SOURCE: system WILL play blu-ray movies but WILL NOT play ps3 games

uh tis happened t me too i dont know why but my brother is all pissed at me and my stupid sis.dang all we did was turn off he ps3 and then ihe games didnt work. im going to call sony like now. if i find the problem i will tell u, k bye!

Posted on May 11, 2009

SOURCE: PS3 wont play blu ray or PS3 GAMES

Certainlyit's a problem with your blu-ray reader and, if it'snotcoveredby warranty, unfortunatelly you will need to buy a new one(youcan findcheap ones in eBay =])
Please, try the following:

  • Reupdating your system firmware via USB Device (download the update from Playstation Website)
  • Restoring your system (don't forget to backup all your important files !!)
if this doesn't work ,contactSony support centre for possible hardware issues checking.

Posted on Jul 30, 2009

  • 14 Answers

SOURCE: Blu ray movies on PS3 - Black and White.

look through the system settings for anything that has to do with movie playback options

Posted on Aug 01, 2009

  • 1 Answer

SOURCE: PS3 won't play blu-ray games

follow this link http://www.youtube.com/watch?v=5pVJ3q_MGIM
and then use file restore

Posted on Oct 19, 2009

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My new 3.15 ps3 won't play blu-ray but will play everything else no problem. no problems to play games or to play normal dvd's. When playing a blu-ray the UNIVERSAL part at the start of the movie plays...


f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.

If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.

Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.
For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.

Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.

If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.

Here is the Disc Troubleshooting support page mentioned above:http://playstation.custhelp.com/app/answ…

**EDIT**
Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/

**EDIT**
Okay, here is your Disc Troubleshooting page for the UK:http://faq.en.playstation.com/cgi-bin/sc…

Mar 27, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 turns on and off ok, plays movies off the hard drive and will play ps3 games but has suddenly stopped playing movies ( dvd & blu ray ) it recognises the disc and goes to play it but the screen...


That is actually a poor conclusion. There are three different lasers, one for blu-ray, one DVD and one for CD games all in one holder inside. It certainly CAN be the laser. The description id the DVD/Blu-ray part is having focus problems. Contact Sony for a service center that can install a new drive (It needs to be calibrated on install)

Mar 21, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 WILL play games but NOT Blu-ray or regular DVDs


hold the power button down when it is red till you hear the quick beeps then select the file restore. this is a diagnostics screen...you may have to hold the power button in for several seconds....does your ps3 work on a non hidef tv?

Nov 03, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 wont play movies


Sounds Like your blu-ray drive is going bad. if you still have warranty play movies until it breaks and get a new one

Oct 18, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Can watch movies (not blu ray) and play ps2games (not ps3)


You need a new blu-ray laser. model number kes 400aaa. takes about 30mins to change out.

Jun 17, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

System WILL play blu-ray movies but WILL NOT play ps3 games


uh tis happened t me too i dont know why but my brother is all pissed at me and my stupid sis.dang all we did was turn off he ps3 and then ihe games didnt work. im going to call sony like now. if i find the problem i will tell u, k bye!

May 11, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

The ps3 wont play any games or load up anything else either. It goes to a pink screen with a wavy line in the middle and thats it. Also the controlers wont connect to the system, if you turn them on they...


But you are unable to play your discs because the Blu-Ray Lens that enables the PS3 to read Blu-Ray movies or games has gone bad.

There is nothing you can do about it. You need to take it to an authorized Sony Service Center and get the lens replaced.

Apr 05, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Fixing BD movie disk on UK Ps3


Try a Blue Ray lense cleaner dont where to get

Sep 15, 2008 | Sony Playstation 3 (PS3) Console

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