Once you have the switch working, or purchased and installed a new one, put the handle back together and install again to the vacuum. You may want to test the switch before completely installing the handle. You can do this by connecting it without tightening the Philips screw in the middle.
Hope that helps a little. I know my wife was disappointed until I got ours up and running again.
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I'm sorry to hear you're having difficulties with your Dyson's on/off switch. If the switch won't stay down when pressed, please call us free on 1866MYDYSON, or email askdysonUS@dyson.com so we can provide further assistance. We'll look forward to hearing from you.
I'm sorry to hear you're having difficulties with your DC17. If the on/off switch doesn't seem to be working correctly, it's best if you get in touch with us directly so we can help. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.
(The was an additional torx screw 3 " below the one in the directions...yours may have this too...just remove)
Then...While holding the body of the switch in one hand, use your other to hold both contacts between your thumb and forefinger and gently place pressure on each contact in the opposite direction, just like screwing a nut onto a bolt. Press the switch down while applying this torque and see if it sticks. If it does just bend the contacts slightly and continue pressing the switch to ensure it holds. Reinstall switch.
I still advise buying a switch from amazon for $4.00 and replacing it but this will help you to continue to use your vacuum in the meantime without having to hold the button...
Sorry to hear you're having difficulties with your DC24. If the on/off switch won't stay down, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
I just had this happen to me. I took the top part of the vacuum off, unscrewed all of the screws from the top piece and opened it just enough to pop off the plastic red power button. Then I pressed the switch mechanism up and down a few times to reset it and put it back together. Turns out it didn't actually go bad.