Question about Tec Patio II Grill

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Tec Grill Sterling Model won't stay lit

It looks like the Sterling I Model is no longer available. Is there no way to get this grill repaired? The grill lights and then you hear a big whoosh sound and then it goes out. I owned a Tec for about 30 years and never had the burnout (cracked ceramic) problem. Replaced my grill with a new Patio 2 about 2 years ago. 6 months ago the new grill started the loud pop and gas whoosh. Tec dealer (on the phone) says the ceramic is cracked. Is this a factory defect. Seems to be happening too much and too soon!

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  • josh1111 May 11, 2010

    is it propane

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The dealer is right. The ceramic burner is cracked. It will need to be replaced -- pretty pricey. I have the same problem on my Sterling III. This DOES happen too often. My opinion is that this IS a manufacturing defect. I have called the company about it (they are in South Carolina) and they try to blame the user -- that would be us. Very unfortunate company chooses to act this way. You hear about this problem again and again and again -- it's their problem but sadly, they are making it ours. Remember that when you go grill shopping next time -- I know I won't buy a Sterling grill again. Ever.

Posted on Mar 01, 2010

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I have an old Tec Searmaster II 1 burner. The burner (screen) got a long crack line and the burner shield got some holes. When I open the grill, I heard a pop noise and some fires are up. Should I change...


Some parts are still available for your discontinued model Tec Grill. The burner less the screen varies in price from $329.00 to $399.00. The Heat Plates start at $153.99. For more information go to
http://www.appliancefactoryparts.com/gasgrillparts/brands/tec/tec-burners.html

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How do i replace the ignitor electrode, the place where the wire attaches has rusted off so I need to order and replace them. I have a Sterling G-seriesFR tec infrared grill. thanks


Here's a link to where you can find all that you need, as far as parts and the Owners' Manual, which will show you how to replace the ignitor electrode.

http://www.appliancefactoryparts.com/gasgrillparts/brands/tec/

Hope this helped you. Please let me know & Happy Grilling.

Jun 20, 2011 | Tec Patio II Grill

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Any dealers in Denver area?


I'm not sure about dealers in Denver, but we offer free shipping on TEC grills to the USA. Please visit www.ibuytecgrills.com
Happy shopping!

Apr 11, 2011 | Tec Sterling II Grill

1 Answer

How do i clean the heating element n a sterling tech grill


According to the Owners Manual ........

Leave the Cooking Grids in place for 5-10 minutes while
the burners are on HIGH and the hood OPEN. The
Cooking Grids may also be removed and cleaned with a
brass or stainless steel bristle brush and soapy solution.
Standard oven cleaners may be used for further cleaning.
Rinse the Cooking Grids thoroughly with clean water
before using.

If you have misplaced your Owners Manual, here's a link that you can download and print for more information, now and in the future.

http://www.tecinfrared.com/manuals/Sterling%20Manual%20%28Discontinued%20Model%29.pdf

Mar 01, 2011 | Tec Sterling II Grill

1 Answer

Is it harmful to the TEC grill components to throw a match in after turning the left and right gas on ... to ignite it. The ignition and the pilot do not work.


No!
I light mine with a flexible extended lighter. The lighter gives you better control then just tossing a match in. If the ignition and pilot aren't working you probably have a bad flame sensor, or thermocouple, or more than likely you have a spider web or other blockage in the line for the pilot.

Feb 20, 2011 | Tec Sterling II Grill

1 Answer

Burner Knobs are extremely hot to the touch


sound like your burners are clog, if you have ceramic burners, call TEC and see how old your grill is they might be under warranty, the poping noise is from not enough air get it fix before you use it again

Jul 26, 2009 | Tec Sterling II Grill

1 Answer

Expensive TEC Grill Problem with Blowout After Ignition


HI nabber8391,
I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. The pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .

The newest TEC grills like yours have the TEC Radiant Glass Infra-red Cooking System with stainless steel burners with glass surfaces. I assumed this burner system had eliminated the problem of the burners going out with a loud boom.

YOUR ONLY OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE.

By the way, I paid $1400 for my TEC grill in 1999, but I believe the new TEC grills are better. I know I would not buy any other brand. One other thought, it is imperative that cleaning instructions are followed.

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3 Answers

Tec grill problem


Hello,

If mositure gets into the ceramic burners, then yes it is time for new ones. Was your grill also converted over to accept the new gas? Or another thing it could be that spiders are clogging the burner orifice.. If you contact a local dealer on Tec gas grills or someone that can service gas grills. Might be able to help you.

Fireplacegirl

Apr 23, 2008 | Tec RadiantWave Grill

2 Answers

TEC grill


I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. The pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .

The newest TEC grills like yours have the TEC Radiant Glass Infra-red Cooking System with stainless steel burners with glass surfaces. Confirm with TEC customer service that your grill has has this burner system and not the ceramic one. I assumed this burner system had eliminated the problem of the burners going out with a loud boom.

YOUR ONLY OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE. I WOULD NOT LET TEC OFF THE HOOK IF YOUR GRILL IS LESS THAN TEN YEARS OLD.

I noticed the skills of the customer service reps are lacking. You may need to talk with the manager. I love my grill and would not have any other brand or type. It is imperative to follow the cleaning instructions in you user manual.

May 14, 2007 | Tec RadiantWave Grill

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