We have a 2 month old B60 special edition and love it!. We clean the K cup holder and funnel every day and see that all the holes are free of debris. Our water supply is filtered through a reverse osmosis system and is virtually contaminate free. We have discovered some grinds in the area in which the K cup holder sits. There are no visible grinds in the holder itself.
Is this a problem?
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Re: Coffee grinds on K cup holder
Try removing the K-cup holder and inspecting the bottom hole opening. This is where the bottom of the K-cup holder would go through. Sometimes grounds can rest on that edge and fall into the coffee. I hope I could help!
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Call CS and let them walk you through the solution. I did just that and it did not work. Called back the next day and they are sending me a new unit. I just have to send back the k-cup holder at my expense. I will re-register this new Keurig and I am good to go for another year. BTW, I have had my 'prime problem' Keurig for 9 months, only make one or two cups a day.
This is actually an ebay store. They have any Keurig part you could possibly need! It's the only steady keurig part business operating right now. Prices are fair products are in great condition. Seller has 100% positive feedback with 100's of satisfied customers who voiced their opinions of them.
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Check the needle inside the k-cup holder to ensure it isn't clogged. You can completely remove the k-cup holder and rinse it out using your kitchen sprayer to help loosen any debris stuck inside the needle. The needle is what punctures the k-cup and extracts the coffee from within the cup and can become clogged. Make sure when you replace the k-cup holder, that you align the arrows and snap the top or arrow-side in first. If simply rinsing your k-cup holder and needle don't do the trick, try inserting the end of a small paper clip into the needle to push out any remaining debris. This technique is actually recommended by the manufacturer, so it won't void any warranty or damage the needle. After replacing the k-cup holder back into the machine, try brewing a cup of coffee to see if it did the trick.
As a side-note, if you regularly use any "Hot Cocoa" k-cups, you need to make sure and immediately brew a cup of just hot water (no k-cup) to help clean it out and prevent the needles from clogging. The Hot Cocoa k-cups are notorious for clogging the needles up thus causing the problem you described above.