Question about Truly HD900 4 GB MP3 Player

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Truly HD900 not recognized

Win XP
1.3 GHz
640 RAM
Other devices recognized
Firmware downloaded & installed
Computer restarted with device connected--no change
At first, MY COMPUTER screen would freeze until device removed
At first, ''Drive G'' would appear after device removed, but no more
Tech support contacted, but no response yet
''Install New Hardware'' used, but no change

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Hello
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Posted on Aug 29, 2010

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Posted on Jan 02, 2017

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Instructions


Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.


Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.


Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .


Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.


Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.

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uninstall itunes and the other components such as quicktime, apple mobile device support, apple application support,apple software update and bonjour.

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Hope that sorts it for you? :)

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