Well, after some research, contact with Janome Technical support and some trial and error, it seems that my problems are caused by a conflict with Windows XP Service Pack 3. At this time, my options are to run without service pack 3 loaded on my computer OR I'm told I can upgrade to Digitizer Pro and get rid of these issues. Neither is a good option in my opinion. Running without service pack 3 loaded for Windows, causes lots of system issues for me, but I hate to spend the $400ish it will cost me to upgrade too! I'm not even sure my computer has enough "horse power" to run the new version anyway. Just thought someone might like to know my experiences.
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Windows 7 is not compatible to your Digitizer 10000.
You may need a software driver to configure it with
the new operating system. You should know that there are lots of things that work with Windows XP and won't work with Win 7. So try surfing the internet
at Microsoft to address your problem.
So far, it doesn't seem that Janome's put out an update to Digitizer 2000 for Vista (though they have for Customizer 2000), but they have for Digitizer 10000.
However, XP should be fine with Digitizer. You may have to go into your "Properties" menu for Digitizer and set the compatibility back to say, "Windows 95" though.
To do this, right-click on the software icon for Digitizer on your desktop. On the contextual menu will appear several choices - select "Properties" and then click on the "Compatibility" tab on the Properties dialog box. This is where you change how your computer (essentially) recognizes the application.
You may need to experiment with the options. Try "Windows 95" first ... and if that doesn't work, select and try another.
I'm going to assume that you mean the Digitizer 2000 software.
Unfortunately, your best bet will be to either wait and see if another copy (complete with dongle) shows up on eBay or upgrade to the Digitizer 10000 version (while Customizer 10000 is NOT compatible with the MC9000, Digitizer 10000 IS), either via your local dealer or snagging it on eBay.
Right now, there's two auctions on eBay for the Dig 10000. It seems to run roughly around $300-400.
Try downloading the updates for your software from Janome Global, downloads, software. Version 1 needs patches to make it compatible with XP. The most current Version for the 10000 software is 2.21, and the upgraded program is Digitiser pro/MB , a much more stable and far easier version to work with. The upgrade has to be purchased via a dealer or direct from Janome.
This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.
If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0
Digitizer 10000 v2.21 might run in compatibility mode on Vista, but there's no gaurantees. Even the latest digitising suite Digitiser Pro/MB is experiencing problems running in Vista 32 and as yet has no real fix (driver) for Vista 64.
Your internal memory files could be full and need some designs deleted, the monogram design might not be centred in the hoop so it registers outside the sewing field, The hoop selected might be too small for the design.