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HP System Recovery Stuck at Disk 5

Hi, I have been trying to perform a system recovery to the original settings and it seems to be stuck at disk 5. It loaded disks 1-4 easily but only gets around 2% completed on disk 5 then puts out the following message: The file C:/PRELOAD/BASE_25.INP cannot be recovered. It gives me the options to abort or retry and both dont fix the problem. At first I thought it might be that the disk was scratched or dirty but I cleaned it and I repaired the disk to take care of any scratches (even though there wasnt much to speak of to begin with). This did not make a difference. I am not sure what is going on. PLEASE help!

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  • gina01 Feb 15, 2009

    No these are disks I ordered from HP previously.

  • gina01 Feb 17, 2009

    No, I have used the disk before and it worked just fine. I dont get what the problem is with disk 5 now? Do you think I should still request new disks? Could it be something else?

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I have promblem i do recovery hp laptop but reboot not stop 4 day still run and stuck same point

Posted on Mar 03, 2010

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I had this same problem when I was restoring as well. Are these the Recovery Discs you created or did they come with the system? I had to call up HP and tell them the situation. Since you only get one shot at creation of the discs, there is no way to recreate them. They were kind enough to send me their set of discs at no charge. I'm assuming it was because I had done my job of creating the discs as directed, but the system botched the job. Good luck. I'm sure they'll do the same for you.

Posted on Feb 15, 2009

  • Bill Speer
    Bill Speer Feb 15, 2009

    In that case, you will still need to contact HP but will only have to request the disc that is bad. Let them know it's the first time you've used it. It's not common but it's also not unknown for there to be a bad pressing on mass produced discs. They'll probably send you the whole set anyway. Their customer service is pretty good- especially with such a minor problem being solved by sending the customer new discs.

    When it comes to problem resolution, you'll find the best results come using a scenario that says "I have this problem. I would like it resolved this way." Nothing Customer Service likes better than coherent, civil speaking customers who can clearly state the problem they have and the solution they desire!

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How do I install recovery discs


Performing a system recovery is destructive process and will destroy your as-is system and data, and return it to as-shipped state.
Basically, to perform a system recovery from your recovery disk(s) [which is what I assume you mean by 'install recovery discs], insert the (first) disk in your CD or DVD tray, and turn your computer on; enter the BIOS set-up and select boot device = device in which you have put your recovery disk. Save the changes, and continue to boot. Subsequently, simply follow the instructions in the menu.

I recommend you follow your manufacturer's instructions for performing a system recovery. HP's are here http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=bph07145#N449
A more general outline is given here
http://www.ehow.com/how_6797889_restore-using-system-recovery-disc.html

Do not forget to update your drivers and other software after you have finished because what you have recovered to is the state that your computer was in when it left the factory, not the state it was in immediately before you performed the recovery. (barring any hardware changes that may have occurred of course)

27.April.2014

Apr 27, 2014 | PC Desktops

1 Answer

Trying to restore back to factory settings


System Recovery
When you've tried other methods of repairing your
system software (like System Restore or Application
Recovery), you may want to use the Compaq System
Recovery program as a last resort to reinstall the software.
When necessary, you can reinstall the operating system and
the application software that was originally installed on the
PC at the factory by using the System Recovery program.
WARNING: The Compaq System Recovery
program will delete any data or programs
that you installed after purchase. Be sure to
back up any data that you want to keep onto
a removable disc.
The System Recovery program uses a special recovery
partition on the hard disk drive that stores an image of the
original software.
NOTE: The System Recovery image is in a partition area
of the hard disk drive and takes up part of the total drive
space. This disk space is not usually available for your use.
In the unlikely event that you replace the hard disk drive,
or somehow damage the data in the special recovery
partition on the hard disk drive, use recovery discs to
reinstall the operating system and software on the hard disk
drive. See "System Recovery Using Recovery Discs."
Make your own recovery discs (CDs or DVDs) before you
need them; see "Creating Recovery CDs/DVDs." You can
also make the Recovery Tools CD. This CD contains utilities
that allow you to make changes to your hard disk drive; see
"Using the Recovery Tools CD."
Starting System Recovery
if the PC Is Responding
1 Turn off the PC. Disconnect all peripheral devices from
the PC except the monitor, the keyboard, and the mouse.
Turn on the PC.
2 Click Start on the taskbar, choose All Programs,
choose PC Help & Tools, and then click Compaq
System Recovery.
3 Wait until the System Recovery window appears asking
Do you really want to start System Recovery?
4 Click Yes to continue with the recovery process. If you
created recovery discs, you may be directed to insert
recovery disc #1. If the Recovery disc is a DVD, be sure
to put the disc in a DVD drive.
5 The PC starts the recovery; wait for the onscreen
instructions to display, and then follow those instructions.
6 Complete the PC startup, finish the registration process,
and wait until you see the desktop. Then, turn off the PC,
reconnect all peripheral devices, and then turn on the PC.
Starting System Recovery if the PC
Is Not Responding
1 Turn off the PC. If necessary, press and hold the On
button until the PC turns off.
2 Disconnect all peripheral devices from the PC except the
monitor, the keyboard, and the mouse.
3 Press the On button to turn on the PC.
4 During the startup, do the following to enter the System
Recovery program:
When the black screen with the Compaq logo appears,
press the F10 key on the keyboard. (You have only a few
seconds to press the F10 key before the normal startup
process continues.)
5 The PC starts the recovery; wait for the onscreen
instructions to display, and then follow those instructions.
6 Complete the PC startup, finish the registration process,
and wait until you see the desktop. Then, turn off the PC,
reconnect all peripheral devices, and turn on the PC.

Oct 05, 2013 | HP Compaq Presario SR1115CL PC Desktop

1 Answer

I had to do a recovery last night everything was going fine until it started loading the system settings then the system just restarts itself and then comes up with an error saying that an unexpected error...


Restore to factory settings:

If you want to restore your computer to its original settings without

recovery CDs.

Note: If your system is the multilingual version, the operating

system and language you choose when you first turn on the

system will be the only option for future recovery operations.

This recovery process helps you restore the C: drive with the original software

content that is installed when you purchase your notebook. Follow the steps

below to rebuild your C: drive. (Your C: drive will be reformatted and all data

will be erased.) It is important to back up all data files before using this option.

Before performing a restore operation, please check the BIOS settings.

1 Check to see if Acer disk-to-disk recovery is enabled or not.

2 Make sure the D2D Recovery setting in Main is Enabled.

3 Exit the BIOS utility and save changes. The system will reboot.

Note: To activate the BIOS utility, press <F2> during POST.

To start the recovery process:

1 Restart the system.

2 While the Acer logo is showing, press <Alt> + <F10> at the same time to

enter the recovery process.

3 Refer to the onscreen instructions to perform system recovery.

Important! This feature occupies 15 GB in a hidden partition on

your hard disk

Jan 10, 2011 | Acer Aspire X3400 PC Desktop

1 Answer

Hi, my 18month old hp pavilion has stopped working it has given me problems since I purchased it. For the last couple of weeks have had trouble booting up. It just got stuck on searching for drivers, now...


The first thing you need to do is backup any important data, such as pictures, files, and anything important that you've saved since purchasing your computer, including emails and any favorites in IE or Firefox 9which can create html or JSON backup files that will populate yout favorites after you restore your original system). If you haven't tried it yet, you may simply just need to do a system restore in Windows. Look up system restore in search to get to it and follow the instructions to restore to an earlier time. Usually a system checkpoint date is best. If you choose to do a restore with the HP recovery partition, that will restore your machine to the way it was when you purchased it and you'll lose some files depending on which restore type you select. All new data will be lost and the system will be returned to factory condition. You should also disconnect all external devices like printers, scanners etc.

Most new computers don't come with recovery disks like they used to. Instaed they have a recovery partition on your hard drive.There are a couple of ways to get to the recovery screen. One way is to tap the F10 key repeatedly when booting the PC. This should take you to a screen that shows your recovery option. Choose the simple one that won't completely restore and format your disk or all new data will be lost. Or, in Windows, you can go to start, then all programs, then HP tools and then select HP system recovery. I'd first try windows system restore though. That won't delete any of your current files or folders.

Jan 07, 2011 | HP PC Desktops

2 Answers

Hp screen wont start up i just get the blue hp screen f10 = start up esc= boot menu f11=system recovery f9 = dignoses when i pree these buttonms nothing happens tried unplugging everything and still...


If pressing F11 ("system recovery") does nothing, then your disk-drive, which contains a "system recovery partition" is inaccessible,
i.e., your disk-drive has failed.

You'll need to buy a new disk-drive, install it, and use the original "System Restore" set of CD/DVD disks to reinstall Windows onto the new disk-drive.

Oct 11, 2010 | HP TouchSmart IQ770 PC Desktop

1 Answer

HP IQ770 TouchSmart doesn't load up or stay on


Step 1: Disabling Automatically restart option to view error messages
1. You can prevent the computer from restarting by turning off the Automatically Restart option:
2. Click Start .
3. Right-click Computer , and click Properties
4. Click Advanced system settings .
5. Click the Advanced tab and select Settings in the Startup and Recovery section.
6. Remove the check mark next to Automatically restart under System Failure .
7. Click OK to close the Startup and Recovery window and click OK , again, and then close the System Properties window.
8. Restart the computer.
Check if it happens again
If it happens again do a hard drive scan(FULL)
Download the latest BIOS update from hp.com
Step 2: Reinstall Microsoft SATA disk driver solution
1. HP Vista computers that use the Microsoft SATA disk driver do not experience automatic restarts. If you updated your Windows XP computer to a Windows Vista capable computer using an HP upgrade solution, this Microsoft SATA disk driver is available to reinstall.
2. To reinstall the Microsoft SATA disk driver, follow the instructions below.
3. Click Start on the taskbar.
4. Click All Programs , PC Help & Support , and then select Recovery Manager to open the Recovery Manager window.
5. If prompted, click Continue .
6. Click Next to continue.
7. The next window asks if you want to perform a program recovery. Select No , and then click Next .
8. The next window asks if you want to perform a driver recovery. Select Yes , and then click Next .
9. Click Next again to continue.
10. Select Standard Dual Channel PCI IDE Controller from the list of drivers, and then click Next . The reinstallation process takes a few seconds.
11.Click Finish to restart your computer.

Feb 02, 2010 | HP TouchSmart IQ770 PC Desktop

1 Answer

I need to know how to avtivate the system restore for the computer for a ACER ASPIRE 4520 sincei dont have the disc??


This recovery process helps you restore the C: drive with the original software
content that is installed when you purchase your notebook. Follow the steps
below to rebuild your C: drive. (Your C: drive will be reformatted and all data
will be erased.) It is important to back up all data files before using this option.
Before performing a restore operation, please check the BIOS settings.
1 Check to see if Acer disk-to-disk recovery is enabled or not.
2 Make sure the D2D Recovery setting in Main is Enabled.
3 Exit the BIOS utility and save changes. The system will reboot.
Note: To activate the BIOS utility, press <F2> during POST.
To start the recovery process:
1 Restart the system.
2 While the Acer logo is showing, press <Alt> + <F10> at the same time to
enter the recovery process.
3 Refer to the onscreen instructions to perform system recovery.

Jan 11, 2009 | PC Desktops

3 Answers

I want the recovery cd s for my hp pavilion 8859 please can anyone help me..


Normally hp has a partition on the hard drive to recover windows. You need to check the software and see if thats built in. If not you should call hp and they can send you the recovery disk.

Dec 30, 2008 | HP Media Center m1080n (PC099A#ABA) PC...

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