Question about Computers & Internet

2 Answers

HP System Recovery Stuck at Disk 5

Hi, I have been trying to perform a system recovery to the original settings and it seems to be stuck at disk 5. It loaded disks 1-4 easily but only gets around 2% completed on disk 5 then puts out the following message: The file C:/PRELOAD/BASE_25.INP cannot be recovered. It gives me the options to abort or retry and both dont fix the problem. At first I thought it might be that the disk was scratched or dirty but I cleaned it and I repaired the disk to take care of any scratches (even though there wasnt much to speak of to begin with). This did not make a difference. I am not sure what is going on. PLEASE help!

Posted by on

  • gina01 Feb 15, 2009

    No these are disks I ordered from HP previously.

  • gina01 Feb 17, 2009

    No, I have used the disk before and it worked just fine. I dont get what the problem is with disk 5 now? Do you think I should still request new disks? Could it be something else?

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have promblem i do recovery hp laptop but reboot not stop 4 day still run and stuck same point

Posted on Mar 03, 2010

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 180 Answers

I had this same problem when I was restoring as well. Are these the Recovery Discs you created or did they come with the system? I had to call up HP and tell them the situation. Since you only get one shot at creation of the discs, there is no way to recreate them. They were kind enough to send me their set of discs at no charge. I'm assuming it was because I had done my job of creating the discs as directed, but the system botched the job. Good luck. I'm sure they'll do the same for you.

Posted on Feb 15, 2009

  • Bill Speer
    Bill Speer Feb 15, 2009

    In that case, you will still need to contact HP but will only have to request the disc that is bad. Let them know it's the first time you've used it. It's not common but it's also not unknown for there to be a bad pressing on mass produced discs. They'll probably send you the whole set anyway. Their customer service is pretty good- especially with such a minor problem being solved by sending the customer new discs.

    When it comes to problem resolution, you'll find the best results come using a scenario that says "I have this problem. I would like it resolved this way." Nothing Customer Service likes better than coherent, civil speaking customers who can clearly state the problem they have and the solution they desire!

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

I have an HP Compaq tc4400 that I got from an old friend that had no use of it . but when I turn it on it says Non-system disk or disk error replace and strike any key when ready but I dont have a disk ....


It sounds like there's a problem with Windows (assume that's the operating system it used to have). I think you'll need to get a Windows install disk. Installing Windows is actually not that hard, and it sounds like you've got nothing to lose.

If you don't have access to a copy of Windows, why not try out Windows 8 - http://windows.microsoft.com/en-AU/windows-8/release-preview

I assume it'll only be free for a few more days as Windows 8 will be released in under a week now.

Hope that helps.

Cheers,
Derek.

Oct 21, 2012 | Computers & Internet

1 Answer

I just restarted my HP and now it says there is no hard drive and I dont have a recovery disk


try disconnecting the drive and reseating it first.

If you enter the bios (f10 on startup) does the computer even detect the drive? If not - try reseating it - don't forget to power off first

Failing that try the hp recovery partition
1
Press the power button to start the HP. Press and hold the F11 key to launch the HP Recovery Manager from the recovery partition.
2
Backup any files you want to save. Follow the HP Recovery Manager instructions to save any important files before continuing with the recovery process.
3
Continue the recovery process. After backing up files to an external device or CD/DVDs, select the option to perform a system recovery.
4
Obtain and install updates for the HP. After your system reboots, use HP update manager as well as Windows update to restore all critical updates to your HP computer.
5
Make a set of recovery disks. Use HP Recovery Manager and select "Advanced Options" to create a set of recovery disks that can be used in the event that your HP cannot access the hard drive.

Feb 25, 2011 | HP G60-235DX Notebook

2 Answers

Need recovery disk


you can download it for 4.99 or call compaq service to order

Nov 23, 2010 | Compaq Presario 700 470024-192 Notebook

2 Answers

Hp screen wont start up i just get the blue hp screen f10 = start up esc= boot menu f11=system recovery f9 = dignoses when i pree these buttonms nothing happens tried unplugging everything and still...


If pressing F11 ("system recovery") does nothing, then your disk-drive, which contains a "system recovery partition" is inaccessible,
i.e., your disk-drive has failed.

You'll need to buy a new disk-drive, install it, and use the original "System Restore" set of CD/DVD disks to reinstall Windows onto the new disk-drive.

Oct 11, 2010 | HP TouchSmart IQ770 PC Desktop

3 Answers

How to restore hp pavilion to factory settings?


Hello

Thank you for using
FixYa for your problem


Restore the PC to original condition with the HP Recovery Manager If the computer cannot open to the Windows desktop, follow the steps below to use the f11 key to launch the HP Recovery Manager and return your notebook to its original factory condition.
  1. When the notebook is powered on, press the wireless button to turn ON the wireless switch.
  2. Turn the power off and on to restart the computer.
  3. Press the f11 key to launch the HP Recovery Manager. NOTE: If the HP Recovery Manager cannot access the hard drive to fix the system errors, use the personal recovery discs to recover the hard drive to its original condition.
  4. When the Welcome to HP Recovery Manager windows displays, click Next .
  5. When prompted to perform a Microsoft System Restore , select No , and then click Next .
  6. When prompted to perform a System Recovery , select Yes , and then click Next .
  7. When prompted to Backup Files , select the desired option.
  8. When prompted to perform a Recover your computer to original factory condition , select Next and allow the system recovery process to complete.

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

Nov 18, 2009 | Dell INSPIRON 6000 CENTRINO...

3 Answers

I want the recovery cd s for my hp pavilion 8859 please can anyone help me..


Normally hp has a partition on the hard drive to recover windows. You need to check the software and see if thats built in. If not you should call hp and they can send you the recovery disk.

Dec 30, 2008 | HP Media Center m1080n (PC099A#ABA) PC...

1 Answer

D2d recovery


Hi there
You want to restore your computer to its original settings without
recovery CDs?
This recovery process helps you restore the C: drive with the original software content that is installed when you purchase your notebook. Follow the steps below to rebuild your C: drive. (Your C: drive will be reformatted and all data will be erased.) It is important to back up all data files before using this option.
Before performing a restore operation, please check the BIOS settings.
1 To activate the BIOS utility, press <F2> during boot up.
2 Check to see if Acer disk-to-disk recovery is enabled or not.
3 Make sure the D2D Recovery setting in Main is Enabled.
4 Exit the BIOS utility and save changes. The system will reboot.
To start the recovery process:
1 Restart the system.
2 While the Acer logo is showing, press <Alt> + <F10> at the same time to
enter the recovery process.
3 Refer to the onscreen instructions to perform system recovery.

Good luck and Merry Christams

Dec 24, 2008 | Acer Aspire 5630 Notebook

1 Answer

My hpdv6000 recovery got stuck at 98% and showed 5 mins remaining then after 15-30 mins it moved to 99% and still showing 5mins! its been 30 mins no action seems its stuck. I started the process by going...


Hello Humanold,

Please check the following recovery steps:

Full recovery by using recovery partition:

1. Reboot the notebook PC.
2. Keep tapping F11 when the Compaq logo displays.
3. When the Recovery Manager appears, click Next.
4. When prompted to use the Microsoft System Restore program, select No and click Next.
5. When prompted to use the System Recovery, select Yes and click Next.
6. Select the option to perform the recovery without backing up files and click Next.
7. Upon completion of the process, recovery will display "The PC Recovery was successfully completed".
The recovery process will return your PC to the factory image.

Full recovery by using recovery disks:

1. Open the disc drive door and turn off the PC.
2. Insert the first Recovery disc in the disc drive and close the door.
3. Press the power button to turn on the PC.
4. The HP Recovery Manager window appears during the boot process.
If the HP Recovery Manager can access the hard drive, a prompt is displayed to backup the user files before continuing the recovery.
If the HP Recovery Manager cannot access the hard drive to fix the system errors, the HP Recovery Manager will overwrite all the data and reconfigure the entire hard drive to its original condition.

5. Follow the prompts to insert any additional recovery discs in the disc drive.

Sep 10, 2008 | HP Pavilion dv6000z Notebook

1 Answer

Factory settings


I find that your notebook is shipped with Operating System disk and Application and Driver recovery disk.

The steps to reinstall the OS using the OS disk are available in the link provided below :

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00681978&dlc=en&lc=en&jumpid=reg_R1002_USEN

Instructions about reinstalling preinstalled Applications and Drivers are provided in the link below :

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00400062&lc=en&cc=us&rule=23097&dlc=en&product=1144546

Reinstalling the OS using Recovery manager if your Notebook is shipped with one.

1. Click Start.
2. Select "All Programs".
3. Select the "System Recovery" option.
4. Select the "PC Recovery" option.
5. This will open a new window with the options "Microsoft system restore" and "PC Recovery".
6. Select the "PC Recovery" option and Click next.
7. Now you see the Windows XP LOGO with Please wait...... message
8. Welcome to PC Recovery screen will appear Click OK
9. Click Next.
10.Then you can see the option " The PC Recovery was sucessfully completed Click Restart to restart the PC or Click Turn off to turn off the Notebook"
11. Click Restart.

----------------------

Steps to Recover the Notebook from a set of Recovery Disks:

1. As soon as you boot the Notebook with the recovery Disks we can see the following 3 options:

i) Click R for Standard PC Recovery options
ii) Press 'F' to format the Hard Drive and reinstall the original factory settings (All data will be lost)

iii) Press Q to quit this menu

2. Press F.
3. Press Y.
4. Welcome to PC Recovery window will appear Click OK
5. The recovery process will be started and the process will prompt to insert the next recovery disk. Please insert the next recovery disk when prompted.
6. Please insert the recovery disk whenever prompted for and click oK.
7. The message "The PC Recovery is complete sucessfull" will appear.
8. Click Restart to restart the Notebook or Click Turn off to turn off the Notebook.

This will complete the recover process using the set of recovery disks

Aug 09, 2008 | HP Compaq Presario V2000 Notebook

1 Answer

Complete system crash


If you got some DVD's with the system, one should be a "Application and Driver Recovery DVD" which has all the original software that shipped with the system.

If you dont have that then I would just order a set from HP directly
1-800-HP-INVENT

Dec 28, 2007 | Acer TravelMate 2434WLMi Notebook

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

458 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...