Question about Creative Labs Zen Touch MP3 Player

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Froze, battery wore, charged it, n still wont come on

I have the Creative Zen:Vision M and it froze on my brother so I tried turning it off, nothing happened. Ten min later the thing came up "trying to shut down" but it didn't so I just waited till it died the next day. Now I am trying to charge it and I still can't turn it on or anything. The blue light where the on off switch is, is blinking blue... but I still can't turn it on. My brother had it before this happened and he tends to rewind on a song a lot, but other than that I can't see what else he could have done to it to of broken it. Thanks

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Re: Froze, battery wore, charged it, n still wont come on

Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.

Posted on Jan 21, 2008

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Won't turn on

I had a similar problem with my Creative Zen V+ (8Mb) when the battery went. What worked for me might work for you:

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The key thing seemed to be to get power in before trying to get it up and running.

I have used this tactic the other way around when it froze - leave it to power down for a couple of days, then recharge, then reset and power up.

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I hope this helps

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My zen froze!

Don't worry, it can be after first connection with computer. Just wait about one day till it's battery will be empty and then charge battery and turn on your mp3. :) 

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My 30gb creative zen froze and after being reset all of my songs are gone excpet a handful.

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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Zen Vision: M Frozen for good?

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Dec 12, 2007 | Creative Labs ZEN Vision:M Digital Media...

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It's permanently frozen

Sounds like you have a bad hard drive and will need to get it replaced. You should take it to a technician, or if you feel confident enough, buy another hard drive and install it yourself.

Aug 30, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Frozen/won't turn on??!!!

Apologies if this answer is offensively obvious. Try putting a paperclip or equally small object into the little reset hole at the bottom of the player if you haven't done so already. Mine froze a couple of times and it always worked.

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