Question about Acer Aspire 4720 Notebook

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Hi i had a acer travelmate 4720 my finger doesnt work

I installed all the drviers the hardware is working properly but the software dent appear

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  • khan_wea Feb 15, 2009

    touch pad is working but not my finger print that is acer auto bio protection

  • khan_wea Feb 15, 2009

    my finger print that is finger tracker is not working

  • khan_wea Feb 15, 2009

    auto bio protection of acer

  • Bill Speer
    Bill Speer May 11, 2010

    Okay it sounds like hardware is okay but software is the problem. Have you uninstalled and reinstalled it? If the software isn't showing, could it have gone to a different folder? Have you Searched your drive for the name of the software?

  • Bill Speer
    Bill Speer May 11, 2010

    Right click My Computer, choose Properties, Hardware Tab then Device Manager. Does the hardware portion of that bio protection show up in the list? If there is a problem with installed hardware not functioning, there will be either a yellow question mark or yellow circle with a black exclamation point next to the device. Let me know if you see anything like that in the list. I'll wait for your answer.

  • Bill Speer
    Bill Speer May 11, 2010

    Are you meaning that the touchpad isn't responding to your finger movements?

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I have a micron with the finger print scanner i had to install the driver from the control panel by ckicking the reinstall my driver. it should detect new hard ware and install the driver in the correct order.if it cant find the driver on your computer then the driveris not installed check your driver cd again to install it again.

Posted on Feb 20, 2009

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