Question about Tomtom GO 510 GPS Receiver

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Tomtom go 520 says poor satellite reception and willnot work

I bought this unit friday and tried it out immediately. I workedon the outward journey, but since then I get the above message and thus it will not work at all, once it is removed from the cradle

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I have no gps reception

Posted on May 02, 2009

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1 Answer

I cannot get satellite reception on my TomTom XL GPS


update the unit via tomtom home. Download list will include a 'gps quick fix' to rectify the problem

Mar 02, 2013 | Tomtom ONE XL GPS

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Poor gps reception on tomtom xl 340


The Tomtom devices need to locate GPS satellites in the sky in order to work. Unlike TV satellites, these do not have fixed positions but move relatively to the ground. The Tomtom can locate them by scanning the hemisphere, but this takes up to ten minutes after you switch on the device.

To speed up the process, the Tomtom receivers can use a helper file stored on the device. It holds precomputed positional data for the GPS satellites that makes finding them a matter of a few seconds.

However, the file holds precomputed data for some two weeks in advance only. After this period, the Tomtom device has to resort to the slow scanning procedure.

You will need to connect your Tomtom device to a PC with the "Tomtom HOME" software installed, available from the Tomtom company web site. Use the software by following the onscreen instructions to update the package "QuickGPSFix" at least once every two weeks and you will find your device much more swift in establishing GPS connection.

Dec 23, 2010 | Tomtom XL 340.S GPS Receiver

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Poor gps reception-are you inside a building


A few resons that a GPS will give this message. The first is just like it says.. are u in a concrete canyon expecting satellite connection?

The other is insufficient charge to the battery, it should be fully charged via the AC adaptor or the USB connection on the Laptop. Depending on age and number of recharges it may be that the battery is soggy and needs replacing. Only you, know that information.

Also a warning do not plug it into catr power and then start the engine, you will damage the IC chip and then it will never work again until you throw lots of money at it.

Please rate my help++++Thanks for using FIXYA

May 04, 2010 | Tomtom ONE XL GPS

1 Answer

When turn on always says poor satellite reception,


Hi Carlos,

You are receiving that message because the GPS is unable to acquire satellites. Satellite reception can be limited due to one or more of the follow reasons: Poor view of the sky, GPS antenna not deployed, used indoors or other internal problems.

Try taking the device outside in full view of the sky - preferably with little or no tree cover, tall buildings, etc. and allow up to 2 minutes to acquire satellites.

If unable to acquire, it may require return to Garmin for repair. Contact Garmin based on your location and product below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Aviation Products Monday – Friday: 7 AM – 7 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-866-739-5687
Canada: 1-866-429-9296
E-mail Aviation Support
Apollo Aviation Monday – Friday: 8 AM – 4:30 PM Pacific Time (closed holidays)
US: 503-391-3411
US Toll Free: 1-800-525-6726
Canada: 1-800-654-3415
Garmin Europe Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
+44 (0) 87 0850 1243
Fax: +44 (0) 23 8052 4004

Sep 18, 2009 | Garmin GPS Devices

1 Answer

Cannot find satellites sometimes


try downloading the latest GPSfix updates using the tomtom home software

Aug 10, 2009 | Tomtom GPS Devices

2 Answers

Tom Tom loses GPS reception as I am driving around


Have you hooked your GPS to an internet connected computer lately?

The TomTom home software that comes with the GPS will update so that it knows were the satalites are for the next week. It will also update the software to the latest verson.

You could also try inserting the end of a paperclip in the reset hole on the bottom of the GPS unit.

If all this fails contact TomTom. I have found them very helpfull.

Jul 12, 2009 | Tomtom ONE GPS Receiver

2 Answers

My new TomTom One XL will not pick up a GPS signal.


Well, it MAY help to download the tomtomhome program from the tomtom website, then connect your unit to your computer and update, including the gpsfix application (that's for all the other posters who didn't mention having updated). But for Drakeca05, updating MAY have been what messed you up in the first place. I updated two days ago with tomtomhome--my tomtom one was working fine, but was a little slow to initially acquire satellites. Now since the update it's even slower, sometimes won't acquire them at all, and randomly drops them. Tomtom tech assistance is useless--they just refer you to the standard "acquiring satellites" faq that you can easily find yourself on their site & nothing there is the least bit helpful for this.

Dec 28, 2008 | Tomtom ONE 3rd Edition GPS

6 Answers

Unable to acquire satellites


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External antenna - Garmin 25MCX low profile remote GPS antenna

I have been experiencing the same problem many have been having with the Nuvi 6xx and 3xx series giving an error message “Lost satellite reception”.

My problem started mid April 2008 and got progressively worse. I would use my GPS on weekends and it would work perfectly for the first 10 – 30 minutes and then would loose satellite reception, rendering it useless.

I bought my Nuvi 660 when it first came out in October 2006 for just under $700 and is now out of the 1 year warrantee.
I called Garmin Technical Support and we checked my Software version (4.40) and more importantly my GPS SW version (3.00). According to the tech I had on the phone, the GPS SW version was more important then the Software version. It was in fact already updated to 3.00, I did master reset, after master reset, but regardless, nothing helped.

I contemplated what I should do.
Return mine and get a refurbished unit from Garmin for $225 with only a 90 day warrantee?
Buy a new Nuvi 660 for around $300
Buy a new Nuvi 2xx series with fewer features for $200 to $275.
Buy a Megellian GPS?

I read through this forum and came across one person that was told by Garmin “that they are aware of an issue with some Nuvis involving the failure of a diode in the unit that senses whether or not an external antenna is connected.” Apparently this diode failure is caused from the high heat these units experience from being left in a hot car for long periods of time. This would explain why mine would work in the beginning and then die.

So my thinking was, if the diode “thinks” there is an external antenna attached when it isn’t, what would happen if I “did” connect an external antenna?

Garmin recommends the Garmin GA 25MCX low profile remote GPS antenna for the Nuvi 660 and costs $31.49 (not sure about additional costs for tax and shipping)

So I purchased the NEW antenna from a seller on eBay for $25.90 total and IT WORK FLAWLESSLY.

Just to make sure it really was the new external antenna that was working and not the unit coming back to life, I started my 3 hour journey with the external antenna NOT connected. As usual it lost satellite reception in about 15 minutes. I plugged in the GA 25MCX and it immediately connected to the satellites and never lost them.

I repeated the same process coming home and once again, I connecting the external antenna after the unit reported loosing satellite reception, and it worked perfectly.

Conclusion: if your unit is experiencing loosing satellite reception, and is under warrantee, return it ASAP. If it’s out of warrantee, get an external antenna. There are other manufactures of external antennas and all should work as long as it has an MCX connector.

Side Note: This external antenna also worked perfectly on a friend’s Nuvi 350 with the same problem.

I wanted to share this with everyone because I’ve been racking my brain for months over this. I hope this helps.

May 04, 2008 | GPS Devices

4 Answers

TomTom One GPS fault


I would send it back to tomtom again and tell them it is definatly not finding satellites. Hopefully they will find the fault this time. if you prefer not to send it to tomtom but have it checked somewhere else , then maybe you can search online with google as I know there are at least 3 places to have it looked at but I won't mention them here as its not a forum for advertising. There are several reasons why its not picking up sats but there are 3 most likely causes. A/ Contact with top antenna board has become broken / unplugged ~ tomtom one and one V2. - B/ Ribbon cable has become unplugged ~ tomtom Go - C/ software faulty or faulty sd card . ......... Most likely cause is faulty file on SD card .

Feb 06, 2008 | Tomtom One Europe v2 GPS Receiver

1 Answer

No satellite reception most of the time


Try installing QuickGPSFIX using the Tom Tom Home software.

Jan 02, 2008 | Tomtom ONE GPS Receiver

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