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Potential solution: When putting in several sheets of paper, grab the sheets by one end, and fan the papers (spread them) at the other end. Reverse your grip and do the same thing to the other end.
Reason: paper is cut by a shear. If the blade of the shear is not perfectly sharp, it crushes fibers into the edges of the adjoining sheets. This causes the sheets to misfeed in the random way you describe. Ruffling the paper before putting it into the printer separates the pages so they will feed properly.
There is a recall fix on this printer if it has specific feed problems like pulling in multiple sheets etc. Might be related. You can contact HP and they'll send you a DIY fix kit to replace the rubber that pulls the sheet in and onto the rollers.
See that top on which to place paper faxing is a green button should be positioned (to the right or left) in position with several sheets drawn as an indicator. I guess yours is positioned on a single paper which means it does not separate anything you ask. Good luck to configuration
This is most likely a paper problem, the paper is basically sticking to the next sheet, Ensure the paper is stored in a cool dry place helps, dont load the paper with more than what you need for a couple of days and when loading the paper flick the pages to allow air between the pages
If this dosnt work try a different brand of paper
Try fanning your paper several times. Take that nice neat pile of paper in your hands and wiggle it so that your thumb fans through the edge of the whole stack. Do this on both edges so that the stack of paper is slightly less perfect. You can also gently fold the whole stack slightly in both directions. Do this every time you add fresh paper. It should only take a few seconds.