Question about Acomdata (HD250UE5-72) (HD250UE572) 250 GB Hard Drive
I have an Acomdata PHD250UHE-54-LS external hard drive. I bought it in August and it has worked great however I now got the message telling me that I must format the drive before I can use it.
It doesn't show any files.
I do get a G: prompt.
The unit is humming as normal.
The light is blue (normal).
How do I get my files off of the drive and what should I do?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
I have the 250 GB Acomdata drive. Had the exact same problem--computer would not recognize drive; blue light on drive lit and drive making a slight whirring/clicking noise. I read somewhere that some people that have had this problem have found the problem is with the USB interface between the drive and case, NOT with the drive itself. I took the drive out of its case and installed it in a desktop computer and was able to get all of the data off of the drive.
Posted on Dec 31, 2008
This generally means you have a hardware failure in the drive or enclosure. The simplest way to test which is to have a hardware tech move the drive into a new enclosure and see if it works.
This will void your warranty if you do it, so, if the drive is under warranty and there are no files you consider valuable on the drive, call the manufacturer for warranty support.
If you value the data more than the drive is worth then take it to your local hardware vendor and ask them to test the hard drive in a new enclosure. Good odds it will work this way but if not you may need the help of a data recovery specialist.
In North America I use Armor-IT, if you are in a different region and the new enclosure fails to garner results, comment back with your region(Country, State, City) and I will supply you with the closest reputable facility.
Posted on Jul 08, 2009
Remove the drive from the enclosure and either install it in your machine as a slave or you will need to buy a new enclosure and put the drive in it.
Posted on Sep 17, 2009
Hello there Mansoor.
First, I have to commend you on how clear and extremely well articulated your problem is presented. You give every detail necessary to grasp your current situation. Good job! I can also clearly see you're at least a fairly proficient user. I only wish I'd reviewed your question before now, so I could have replied sooner. That notwithstanding, here's my GEEK-steer ...
Good job testing the drive against other "known good" systems. Because (as you probably already know) based on that, it's a virtual certainty it's the drive itself that's the source of the problem (UNLESS you used the same USB cable in all tests ... rule that out by using a "known good" cable). Its trouble could be caused by any number things [e.g., deleted partition, virus related, "sector" (file/folder structure related) errors, etc.]. At this point you've utilized all the tools that Windows avails you to work this problem (e.g., you obviously can't perform a Windows "chkdsk" on it unless there's an assigned and known driver letter, "Disk Managment" was no help, etc.). We therefore need additional software tools in order to proceed further.
Per the manufacturer's webpage, "Acomdata does not have any Windows XP, Windows Vista or Mac OS drivers because all products use the built-in driver support already supplied by the associated Operating System". Therefore, they design all their devices to be supported by Windows' database of generic drivers. However, here's their offered driver package for "All Platforms". It's a long-shot, but it couldn't hurt to start by giving this driver a try (you can always "Roll back driver" from within "Device Manager" if necessary).
== CAPTURE AN IMAGE BACKUP ==
If, as you state, data recovery is of the utmost importance, then I would strongly advise your very first objective to be (if at all possible) creating an image of the problem drive, then backup that image onto another drive. I would do that FIRST to lock in it's current state as an insurance policy, BEFORE I ran any testing/diagnostics, or attempted any alternate means of data recovery. Keep that image intact throughout this process until resolution. There are several disk image "Backup Tools" (e.g., "DriveImageXML", "Acronis True Image", etc.) in "Hiren's Boot CD" you can use to accomplish this.
== BREAK OUT THE TOOLBOX ==
Refer here for complete list of its available tools. There are far too many to cover in any detail here. Particularly when the nature of your problem is yet known, as each may, or may not be THE one for the job. However, you can simply Google each to obtain background and usage instructions. Also, tools reside in either the DOS or mini-Windows boot portions of the CD, as some are DOS executable and some Windows. You may have to venture into both until you find the tool that works for you. I know there's a lot in that puppy, but that is intentional because it's a good thing ... affords wide range of choices/options.
== HOW-TO CREATE 'HIREN'S BOOT CD' ==
Next I would attempt recovering the data using any number of Hiren's "Recovery Tools" category of tools (e.g., "ProSoft Media Tools", "GetDataBack for NTFS", "TestDisk", "Ontrack Easy Recovery", etc.). Many of these include diagnostics/repair facilities you can use in the course of your recovery efforts.
== RECOVER/FIX THE DRIVE ==
Then once/if you've successfully recovered the drive's data, you can (if applicable) use any number of Hiren's (hard-drive related) "Testing Tools" and "Hard Disk Tools" categories of items in order to fully test/diagnose and hopefully recover the drive to working order.
Good luck, and please do post back to ...
Via-con-Dios and Godspeed -- Geekinator (aka Craig).
Posted on Oct 09, 2009
Tips for a great answer:
Oct 11, 2017 | Acomdata (HD250SE5-72-PCI) (HD250SE572PCI)...
Jan 15, 2010 | Acomdata (HD250UE5-72) (HD250UE572) 250 GB...
Oct 02, 2009 | Acomdata (HD250UE5-72) (HD250UE572) 250 GB...
Sep 12, 2008 | Acomdata (HD250UE5-72) (HD250UE572) 250 GB...
May 07, 2008 | Acomdata (HD250UE5-72) (HD250UE572) 250 GB...
Apr 08, 2008 | Acomdata PHD060U2E-54 60 GB USB 2.0 Hard...
Aug 01, 2017 | Acomdata (HD250UE5-72) (HD250UE572) 250 GB...
228 people viewed this question
Usually answered in minutes!