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Sounds like you're having a problem with the automatic document feeder. The scanner is continuing to scan but the paper is not advancing as it should during the first part of the infeed. Check to see if something is inside retarding the path of the scanned document. Or it could be worn rollers in the ADF.
Hi! Download the software needed from here... Choose your Operation System and download the Full Feature Software; or the Basic Driver (good for printing and scanning with built-in or 3rd party scanning software).
There are many ways to scan .. using different software. Since you have'nt mentioned the kind of pc u have and the operating system. Try this... Click the Start button , click All Programs , click Accessories , and then click Paint . In Paint Click File , and then click Import From Camera or Scanner . Make any desired setting changes, and then click Scan . But if you want to use solution center. remove the driver and all the software for the printer and then download the Full Feature Software and Drivers form hp.com Hope it works All the best !!!
You likely have debris in the scanner glass. You should be able to access the scanner and blow it out witch compressed air. If you can see the debris you can wipe it away with a lightly dampened with distilled water Q-tip.
Get the picture scanned and saved(preferrably on the desktop). Ofcourse a unique name must be given to the file for identification. open your mail box and click Attach - Browse - to locate the picture and Upload/Attach same. Click done and send to your choice of destination by typing the email address. For instant messaging, you have to go through your Profile to upload so that it becomes available for friends to view. Good luck
there is a cd comes bundeled with the printer caled "drivers and software cd" if u have it insert it and follow on screen tips. if u dont have it contact me ill redirect u to my ftp to download the drivers and software