Question about SanDisk Sansa Clip MP3 Player

1 Answer

Cannot connect my sansa mp3 player is connected to the computer... it says connected on the mp3 player and is charging but i cant pick it up on the computer to add music.......please help Sandisk sansa clip mp3 player 2G

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

Change the USB Mode from MSC to either auto or MTP and see if you have better luck. If this fails to resolve, here are some other steps you can take:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Feb 15, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My sansa player does not play.. It will not charge completely. When inserting it into the computer the screen says connected but it never fully charges.


Most Sansa require a high-power USB port in order to charge. Try connecting it to one of the USB ports on the back panel of your computer.

Jan 27, 2010 | SanDisk Sansa e250 MP3 Player

2 Answers

My sansa fuze will not charge


Download the latest drivers for it first. Then turn on, then connect via usb, then go to my computer and you should see your device in the drive folder

Sep 02, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sansa e250 wont charge when plugged into the computer.


Sounds like the internal battery needs to be replaced.

Hope this helps. Good Luck!

Aug 07, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

Cannot connect


Did you run the installation CD before you plugged the mp3 player into the computer? If not, disconnect the mp3 player from computer, uninstall all the Sansa software on your computer, and reinstall the software from the installation CD.

If the uninstall/reinstall fails, update the firmware on the player from Sandisk's website.

Good luck!

-Tha Mp3 Doctor

Feb 12, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

SanDisk Sansa Clip 4GB MP3 Player


go to control panel and click on portable media devices note:will not work on windows xp even if you downgrade to classic using a disk

Feb 07, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Computer wont pick up my mp3


one way to check if it's connecting right is too go to device manager.

1.right click my computer
2.click properties
3.click hardware tab
4.click device manager button
5.expand universal serial bus controllers list
6.look for your device name when it's plugged in
7.if their is a yellow exclamation point by it then it's not connecting correctly.

Dec 31, 2008 | SanDisk Sansa m230 MP3 Player

2 Answers

When i take off charge


That is normal behavior for the player. The functiosn only work AFTER you've disconnected it from the computer.

-Tha Mp3 Doctor

Oct 27, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa cant be detected by computer


i had the same problem with mine and my computer didn't detected it so try plugging it in and out a few time it might work.but if that doesn't work go on settings and change the usb setting

Apr 06, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Problems with charging my mp3 player!


Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

Mar 29, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Computer won't read mp3 player


First, reset.
If that fails, then try to download the Sansa Connect Recovery Tool from:
http://www.sandisk.com/Retail/Default.aspx?CatID=1532
If that still fails, upgrade the firmware from the Sansa website
If that fails, uninstall the software from the installation CD and reinstall it from the Sansa website.

Feb 10, 2008 | SanDisk Sansa Clip MP3 Player

Not finding what you are looking for?
SanDisk Sansa Clip MP3 Player Logo

43 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts

kakima

Level 3 Expert

96396 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...