- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Some printer software that detect ink levels won't recognize a cartridge that's been refilled. They treat the cartridge as empty although you've filled them with ink. You can try removing the HP software that pertains to the printing functions only (not the scanner abilities). You can also do a Power reset. Remove the printer cartridges, turn off the power, remove both the Power cord and USB cord (if applicable) for 10 minutes. After reconnecting the USB and power cords, install the cartridges as you normally would. The printer should treat them as new.
Switch the yellow and the magento cartridges out and try to print, it will error out again. Then switch them back to the proper slot. Try this first and it should work, if not, please reply back to me.
It is called e5 error.
For Canon cartridges, after 4~5 refills, the color cartridge cannot be recognized by printer.
In this case...there is no solution so far...just replace with new cartridge.. that's it.
(To avoid e5 error, you need to make sure "plug out" the power, before take out your cartridge for refill. Yes... "plug out" the power cords!!!!
If you would like to save money, try refill kit by "ROADINK". Not only they are easy, but also the printing quality is good. For your better understanding pls check out my youtube video. And will see how easy ink refill can be done.
I had the same problem with mine but I bought a refill cartridge instead of a new one and went through three refilled cartridges when I found that it was that I needed a brand new one. For some reason, the HP printers and some other printers need to know that you are using the same brand of ink as the printer. if it is another brand it wont except it and it wont let you print anything! So make sure it is a brand new hp brand ;)
Hi cmwierson, I would suggest you update your printer drivers, try this, follow instructions exactly as written:
Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop(watch for the light yellow bar at the top of window viewing pane, click on this and choose – download file - . Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done.
Rate Me Please! Hate it? Rate it…Like it, try it! Thank you for submitting your question to FixYa.com Would you please take a moment and show your appreciation by rating my performance. All ratings and comments are welcome. Thank you - anaanymous
Hi, since you've already replace the yellow ink cartridge for several times and its not recognize. Your printer might have a defective printhead. You may take your printer to the nearest HP service center in your area so that they can look on your printer further.
Hi, it sounds that the issue can be caused by a defective ink cartridge that installed or a printhead that can recognize magenta ink cartridge. To identify which causes this issue please try the following:
1. Reseat ink cartridge
2. Replace ink cartridge with a specified ink cartridge for your printer.
3. If above steps wont resolved that issue, please call your printer manufacture and ask for service referral or process warranty options.