Question about Dell Wireless Keyboard Optical Mouse w0147

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Part of keyboard does not work.

Volume control and quick user buttons at top of the board do not work. The normal keyboard works fine.

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  • tclubb Feb 26, 2009

    Volume control and quick user buttons at top of the board do not work. The normal keyboard works fine.

  • EF351 May 05, 2009

    The problem is exactly as described. The solution already provided is not the answer as I have already tried all that was suggested without any success.



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After much searching on the internet I have found there are several causes of this problem. They are all related to the Human Interface Device service. In my case I found that this service was disabled in the Windows services. Changing this to automatic and restarting the computer resolved the problem. I believe in other cases the registry entry in local machine that points to the HID dll may be corrupted or non existant.

Sorry I do not have the correct location in local machine or what the entry should be.

Posted on May 31, 2009

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Windows only recognizes the standard keys on a keyboard. Special-function keys need to have appropriate driver software installed to make them work. If you bought this keyboard as a replacement, there should be a CD included with the required drivers. If this is the keyboard that came with a retail computer system, the drivers would already have been installed.

Most manufacturers include a directory somewhere on the hard drive with any special drivers so you can reinstall them if needed. Or you may have gotten one or more CDs with your system, and the drivers will be on those. You can also find the drivers at the manufacturer's website in their "support" or "download" section. This is usually the best way to get the drivers anyway, since you will get the most recent versions with any updates. Installing the drivers once you have them is normally a simple matter of running the installation program.

Posted on Feb 15, 2009

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