Question about Samsung Office Equipment & Supplies

1 Answer

Black bar down side of page and paper jams when printing

When printing the printer feeds multiple pages even when one is being printed, there is a black bar running vertically down the page on one side, and the pages then jam when printing- any ideas or help?

Already Tried a new toner cartridge - no luck.

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  • mspoon1 Feb 17, 2009

    Sorry - meant to include the model number on the printer - it is a Samsung ML1651-N.



    Figured it may be the fuser - but I was hoping not - will have to see what a replacement fuser costs compared to how much the printer would cost to replace.



    Thanks!

×

1 Answer

Not knowing what type of printer, and since you've tried another casrtridge, this problem is almost certainly the fuser. This will require a technician, or if it is a lower end printer, cheaper to replace it.

Posted on Feb 15, 2009

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I have printed all odd # pages from a document, but my HP Laserjet 4 won't feed these pages back through to print on the blank side with even # pages. I've tried to keep the front (feeding edge) of papers...


You need to try a thicker paper, Heavier stock to double print the page. Slightly more expensive. Recycled paper typically will not work for this type of function. I had this same problem and found this was the only solution.

Oct 31, 2009 | HP LaserJet 4 plus Printer

1 Answer

Pper jams


The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.
If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):
Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).
Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Finally, turn the printer upside down and carefully shake it for 10 to 20 seconds to see if something falls out of the paper feed path. Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print again. 

May 27, 2009 | Canon PIXMA iP1800 InkJet Photo Printer

1 Answer

Epson CX5000 Paper will not load. Tries to but says paper jam even when there is no paper jammed. Blank pages will go through during reset but not otherwise.


Most of our printers pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.
If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):
Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).
Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Finally, turn the printer upside down and carefully shake it for 10 to 20 seconds to see if something falls out of the paper feed path. Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print again.
If it still fails to feed the paper correctly, please reply with the following information:
What type and brand of paper were you using? Have you ever used this type or brand of paper before and if so what were the results? Once we have this information we will try to fix the unit through email support.

Apr 29, 2009 | Epson Stylus CX5000 InkJet Photo Printer

1 Answer

The paper is not feeding properly on my printer.As it advances the paper crumples or tilts at an angle and then just stops. A paper jam message appears. Solution Attempts. 1. I turn the machine...


Most of Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Make sure the printer is in “Copy Mode.”
2. Press the “Menu” button once.
3. The screen will display “Copy Menu: Copies”.
4. Press the left arrow button once. The screen will display “Copy Menu: Tools”.
5. Press the check button once. The screen with read “Tools: Maintenance”.
6. Press the check button once. The screen with read “Maintenance: Ink Levels”.
7. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
8. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 16, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Allignment is off on a lexmark x6150


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Press the "Options" button 9 times. "Maintenance/Align" should now appear in the display screen.
2. Press the "Right Arrow (+)" until "Test" appears.
3. Press "Select."

You should see text followed by a thick 1-inch black bar. Under this bar, should be a process gray bar about a 1/2-inch thick. Below this line should be a set of railroad like bars of cyan, magenta, and yellow.

Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 14, 2009 | Lexmark All-in-One Printer with PictBridge

1 Answer

Paper jams to sides on x5470


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.

Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Make sure the printer is in “Copy Mode.”
2. Press the “Menu” button once.
3. The screen will display “Copy Menu: Copies”.
4. Press the left arrow button once. The screen will display “Copy Menu: Tools”.
5. Press the check button once. The screen with read “Tools: Maintenance”.
6. Press the check button once. The screen with read “Maintenance: Ink Levels”.
7. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
8. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 13, 2009 | Lexmark X75 All-In-One InkJet Printer

1 Answer

Paper keeps getting stuck


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Make sure the printer is off.
2. Press and hold the "Color Copy" button.
3. While holding the "Color Copy" button, press and release the "Power" button to turn the power on.
4. Wait for the "Power" light to flash off and on.
5. Release "Color Copy" button.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 13, 2009 | Lexmark X2580 Wireless All-in-One InkJet...

1 Answer

Paper not loading


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Turn the power to the printer off by pressing the “Power” button once.
2. Press and hold the “Start” button and the “Power” button.
3. Once the screen will display “Mfg Menu Enabled” release both buttons.
4. Press the “Mode” button 3 times. All of the indicator lights will go out and the screen will display “LCD Button Test.”
5. Press the “Up” arrow button two times. The screen will display “Single Test Page”.
6. Press the “Start” button once.
7. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridge installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without the cartridge installed, run the self-test again with only a color cartridge installed. If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 10, 2009 | Office Equipment & Supplies

1 Answer

Printer won't print...there was a paper jam and it was cleared


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Press the "Copy" button once.
2. Press the "Options" button 11 times until the screen reads "Maintenance."
3. Press the "Left Arrow(-)" button until the screen reads "Maintenance: Self Test."
4. Press "Select."

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 10, 2009 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

I just purchased a new lexmark x3550 all in one printer and i began the installation,and when the allignment portion of the installation came the paper keep jamming tried again and the same thing happened....


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Press the “Settings” button once. The screen with read “Settings: Maintenance”.
2. Press the check button once. The screen with read “Maintenance: Ink Levels”.
3. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
4. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 10, 2009 | Office Equipment & Supplies

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