Question about Xerox Phaser 7400/DXF Laser Printer

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917 error code

What is it. i just baught the machine yesterday.

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  • JDTec
    JDTec May 11, 2010

    Error in the Transfer Unit Belt. The Belt Rotation Sensor indicates an error.It is a major problem. Return it if you can.

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  • Master
  • 2,072 Answers

That is a transfer belt error, The edge of the belt is not being sensed.
Take the transfer assembly out and reseat it. if that doesn't fix it, return the belt assembly for a warranty exchange. Sometimes just taking the transfer assembly out and putting it back in retracks it properly.

Posted on Feb 16, 2009

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Error 917


917 Error in the Transfer Unit Belt. The Belt Rotation Sensor indicates an error.

Code 917: The Transfer Belt Rotation Sensor indicates a belt error.
Initial Actions:
? Check the condition of the Transfer Unit drive gear.
? Cycle the printer's power.
? If the problem persists follow the procedure below.

Troubleshooting Procedure Table
1 Test the Belt Rotation Sensor.
Run the Service Diagnostics Belt Hole IC test.
Does the sensor function correctly?
Yes) Go to Step 2.
No)Replace the sensor. If the error persists, go to Step 3.
2 Test the Transfer Unit Motor.
a. Close the Interlock Switches for test.
b. Run the Service Diagnostics Transfer
Belt Motor test.
Does the motor operate?
Yes)Replace the Transfer Unit. If the error persists, go to Step 3.
No)Replace the motor. If the error persists, go to Step 3.
3 Check all pins on the HALL1 Harness for continuity.
Disconnect HALL1 and P/J310
Is the harness conductive?
Yes)Replace the Motor Driver Board.If the error persists, go to Step 4.
No)Replace the HALL1 Harness.
4 Check all pins of the DRV0 harness for continuity.
Disconnect the DRV0 ribbon cable.
Is the cable conductive?
Yes)Replace the Engine Control Board.
No)Replace the DRV0 Harness.

Aug 18, 2011 | Xerox Phaser 7400/DT Laser Printer

1 Answer

Have error code 917.0 on Lexmark 640 laser printer.


From the service manual:
917 .00 Problem with transfer - transfer servo start error.
• Check HVPS
• Check system board
• Check HVPS/input sensor/toner sensor cable.

Often the problem is caused by the transfer roller (foam roller underneath the toner) not seated correctly (the gear should be at the right side of the printer).
Less often the charge roller is missing (the roller that comes down when you close the front door).

Dec 28, 2010 | Lexmark Office Equipment & Supplies

1 Answer

Getter "Report fault 917" on my Phaser 7400. How can I fix?


I am getting a report fault 917 error on the phaser 7400

Sep 23, 2010 | Xerox Phaser 7400/DXF Laser Printer

1 Answer

Error message 917.00 service transfer roller. I replacedn the service roller but still the error message comes up.This is from the IBM Infoprint 1552.


A 917 transfer roll error code on all models at service level may
display if an incorrect level HVPS is installed in a printer that has the erase lamp assembly installed.
Check to make sure the correct level HVPS is installed.

Feb 11, 2010 | Office Equipment & Supplies

2 Answers

I have a oki 9600 Fatal error 917


Replace the transfer belt unit. A 917 is a belt **** sensor error.

Jun 19, 2009 | OKI C5150n Led Printer

2 Answers

Lexmark t644 error code 917.00


This error indicates that there is a charging problem with the transfer roller. You could start by cleaning the contacts for the transfer roller (power off printer first). The transfer roller is the black foam-like roller under the toner cartridge. Handle it with paper because the oils on your hand could damage it. To remove it, just pry under the far left side with a screwdriver. Lift and pull to the left to remove. If this does not fix it, then you have a more serious problem. It could be one of the arms or the HVPS.

May 07, 2009 | Lexmark T642 Laser Printer

3 Answers

Fatal error 917 on an Oki C9600 printer. What does this mean and how can I resolve the problem. Many thanks James


A fatal error 917 means there is a problem regarding the belt **** sensor.

Usually it means the printer can't see the transfer belt rotating.

First thing to try is to remove and re install the transfer belt, if that does not work you should replace the transfer belt.

Jan 07, 2009 | OKI C9600hdn Laser Printer

4 Answers

Power Off/On Fatal Error : 917


The 917 fatal error is a belt **** se sensor error. This could be caused by the belt not installed correctly or the belt at the end of its life, or the belt being torn. Please power the printer off and then reseat the transfer belt and then power the printer back on. If the error remains then I will need you to check the life remaining on the transfer belt. Also make sure the transfer belt is not torn.

Aug 08, 2008 | Xante Ilumina Digital Color Press Printer

1 Answer

CLC 700


remove the lamp and check the continuity, the lamp may be burnt out, also check the lamp thermal fuse. Failing that, check the continuity of the lamp cable, it may be broken inside the sheathing. And failing that, replace the lamp regulator.

May 15, 2008 | Canon CLC-700 Copier

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