Question about Philips GoGear HDD6330 MP3 Player

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Songs made inac cessible by sync up

When I sinqed my player with my computer, all the songs disappeared and can only be accessed in the computer. How do I access my songs thta are on the mp3 player. i want to access my songs and not just start over.

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The HDD6330 works perfectly with Windows Media Player 10, but synching it with Windows Media Player 11 eventually causes problems - there is a warning about this issue on Philips' website. The damage has probably already been done, but if your computer will still recognize the GoGear, double-click MyComputer, double-click the icon of the Philips Go Gear, and look for a file call "wmpinfo" - it is a file that Windows Media Player 11 adds automatically to the player that wreaks havoc on this particular GoGear - delete the file called "wmpinfo". Then rollback your version of Windows Media Player to ver. 10 - it will not erase any of your media files in the process.

Good luck!

-Tha Mp3 Doctor

Posted on Feb 14, 2009

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Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

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WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
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