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you have a bad flexible cable. it needs to be replaced. unless you are good at soldering i would not recommend you replace it yourself, as the connector needs to be unsoldered from the old cable and resoldered on the new one.
the kenwoods with the motorized face platesdevelop one problem with time. the flexable ribbon cable between the main unit & the face plate. as the face open & closes, over time wares out the cable. problem consists of face plate not opening/closing, display missing & and/or some or all buttons not working. note these can also be intermittent problems. typically the part number is located on the cable itself on the side where it pluggs into the main board. since you have a service manual, you should verify it in the manual.