My operating system is Windows Vista on a new Dell XPS 6600. I purchased an Epson Perfection V100 flatbed scanner and downloaded and installed the Vista drivers from the Epson website. The scanner works but very often it loses communication before the scan begins and while it reports it is warming up. I then must unplug the USB connection and plug it back in for communication to occur. Any ideas on how to remedy this? This problem has become a real irritant. Any help would be much appreciated.
-   I use the email button. It scans and then comes up with a message stating my email account has not been installed...No the case -   Guest
Best Solution
posted on Aug 01, 2007
Phoebe - usenet poster
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Excellent.. and you've saved the cost of a new scanner! -- Cari (MS-MVP) Windows Technologies - Printing & Imaging #
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Solution #2
posted on Aug 01, 2007
Charlie - usenet poster
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I think I found the problem. The port that was being used had USB printing support listed first and the scanner listed second. When I switched the scanner to a different port the problem appears to have disappeared. When I tried using the problem port with a flash (thumb) drive it also had problems being recognized. Other ports do not seem to have that problem. I thank you for your timely help and good suggestions. Events like this are certainly frustrating, but that is how learning takes place and I have learned a few things.
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Solution #3
posted on Aug 01, 2007
Beresford - usenet poster
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First thing to try is a new USB cable. Second route might be a new (and more powerful) PSU. -- Cari (MS-MVP) Windows Technologies - Printing & Imaging #
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Solution #4
posted on Aug 01, 2007
Green1 - usenet poster
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It turns out that disabling the suspend settings for the USB ports does not seem to make a difference. The scanner loses communication before starting the scan, while warming up, or even reports that it is scanning when it isn't. I am beginning to wonder if the Epson driver has issues. What say you? Thanks for the reply you gave me and any future reply you might have.
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Solution #5
posted on Aug 01, 2007
Cornish - usenet poster
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I checked and found that all have sleep enabled. I found just one that mentioned the scanner so unchecked the box allowing sleep to save power. Do I need to do the same with any of the others or should turning off just the one hopefully solve the problem? Will this affect the computer being able to sleep?
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Solution #6
posted on Aug 01, 2007
Gary10 - usenet poster
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Are the USB ports set to 'sleep' when not in use to save power? (Device Manager, Hardware, Universal Serial Bus Controllers click on each one in turn and check from the Power tab. -- Cari (MS-MVP) Windows Technologies - Printing & Imaging #
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