Sometimes what causes the problem is the black cartridge guide on the inside rear of the machine. It comes loose and so when you put your cartridge in it does not line up with the contacts properly. The parts cannot be ordered seperately. It comes with the whole rear assembly. The part # for it is HM1-0244
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Hello, probably the problem is in laser shuter or toner cartridge pin in toner holder. But when you try to copy, when paper goes to the drum, open the right cover and produce paper jam, now look at drum for image, if on drum isnt image its laser problem...
If the laser shuter is faulty, these means that when you close the right door, the nose on door doesn't lift the laser shuter and so the laser unit cant write on drum.
If the toner crg. pin is faulty, when you insert toner in holder inside the copier, on right side of toner holder is small circle with pin that contacts the toner and gives voltage. You can apply some wd40 to that circle, that goes in and out when you open or close door.
But, probably is laser shuter... to check him you need to dismantle the copier.
Has anyone changed the paper size in the paper tray to another size by accident? Have you tried the manual feed tray? If that copies the whole image then the problem is with the paper size input of the paper tray.
The paper size selected in the menu system must match the paper size in the rec. (recording) paper tray. If you have 'letter' size paper in the tray and the menu system is set for 'A4' paper you will get this message. Either put A4 size paper in the tray, or change the paper size in the menu system to 'letter'.
My problem was that I was trying to print from a PDF file. I found out that the file was legal size and that the setting for the printer to "choose paper source by PDF size" was checked. I unchecked it so that it would print on letter size paper. Hope this helps
I had the same problem with this printer. And I think I got the problem solved by removing the all paper from the paper tray, and re-inserting the toner cartridge. I think it is the problem with incorrect error message from Canon's printer. It is problem of paper being fed into the printer mechanism slightly.