We are having the same problem. The spout and lever both work, but the plastic piece the presses on the spout has cracked and can no longer put pressure on the dispenser. We are going to try gluing a small piece of plastic onto the back of the little lever to enforce it. I'll let you know if it works.
The problem isn't fixed, but given the price of the premiuim service, I'll just buy another coffee pot, probably another brand, since I have had problems with the Hamilton Beach. This is my fourth one, and I love the design, but they just don't last long enough.
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^ Take out the water tank and then
insert it again.
If still no or little water is dispensed the
steam valve is clogged.
^ Open the appliance door.
^ Press the steam lever down and pull
off the rubber sleeve.
^ Using the small end of the provided
tool unscrew the top of the steam
^ Clean the tip and screw it on again
I had the same problem with this same machine. On this model there is a
spring-loaded piece of plastic that operates the pouring of the coffee.
After a few months of regular use, there is a design flaw in this piece
that wears out prematurely, causing the pour to slow down. This is why the stream runs towards the machine and not in your cup.
the plastic piece will break at the weak point and will stop pouring
altogether. To make matters worse, HB uses a weird screw that you cannot
turn unless you have the right bit, and, once you do finally get to the
piece, there is no where to order a replacement.
Hamilton Beach built an intentional flaw that is difficult/impossible to
repair so you will need to purchase another machine in under a year.
Sounds like the dispensing lever is broken. I had the same problem. I am still looking for a part. If the coffee is brewed and in the upper tank then the lever is not pushing on the valve. I glued mine several times but it keeps breaking.
There is a spring between the lever and the o-ring. It may have popped out when you cleaned the pot. That has happened to me before. The spring is necessary to hold the seal down until the lever is pushed.
I have the same leaking problem. I just called Hamilton Beach and gave them the
model and serial numbers. They are sending me a new "gasket"
complimentary but she said if that doesn't work, I'll have to order a
whole new coffee tank.
I had the same problem. I ended up taking the coffee machine apart and found that the reason coffee trickles out around the hot water spout is that the two coffee nozzles were partially plugged. Since I Had parts of the coffee machine apart I was able to clean it easily. It may also be possible to clean the assembly using a pick of some sort and clean out the holes of the two normal coffee spouts. Inside it is just a open cavity so gentle poking around and using some steaming hot water may do the trick.
If you want to take the machine apart you need to do the following:
1) take of the warmer plate on the top - 2 storz screws but an allen key works as well
2) take off the top plate of the machine - another 4 or 5 screws - make sure you empty the beans first otherwise you will have a mess
3) remove one screw from the right hand side of the removable coffee ground tray. Once this screw is removed the front panel is free to swing open except for the pipes connecting the front
4) unclip the steam assembly - there are a couple of plastic catches on the top. this will free the steam assembly from the front panel and also free a pipe connections. The steam dispenser pipe will also come free from the steam assembly.
5) remove the coffee pipes from the up and down sliding coffee dispenser. This is a small whitish color clip with 2 pipes connecting into it. The white clip has a little plastic catch on the top that frees it. The front panel should now swing open freely.
6) remove the sliding coffee dispenser from the front door. There are 4 plastic catches, 2 on either side. the whole front sliding coffee displenser now comes free
7) Take the sliding dispenser apart by release the 4 plastic catches on the front curved planel.
8) Inside the sliding dispenser is a white plastic piece that connected to the piping released in step 5. There is a small plastic catch that needs to be pressed while pulling fairly hard on the plastic piece and bending the whole piece.
9) You will now see the plugged spouts.
It goes back together really easily.