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The Comcast set top boxes only allow 1 type of CC. However your TV is programmed to handle 4 or 5 CC features. Go into your TV menu and find your CC options there should be different ones there choice 1 you like.
The Comcast boxes let you enter a special menu only when the box is turned off. Just turn off the Comcast box and press the menu button on the remote you will then see a menu for the box where you can turn on and off close captioning
I can definitely look this over with you. This sounds like it is on one receiver. It is possible it could be the equipment, but first I would like you to check something for me.
Go to Menu -> Preferences (8) -> Closed Captioning (6) -> Caption On/Off (1). Make sure it is selected for "CC is on." Once that's enabled, try it again. If CC's are still not showing, press 'Info' on the remote and see if CC is listed on the program. Let me know if you have any questions.
With our VIP receiver models, you have an option to turn on/off closed caption through the receiver. Press the Menu button on the remote, which will display the Main Menu on the TV screen. Press 8 (Preferences) and then press 6 (Closed Caption). On the Closed Caption screen, press 1. On the Closed Caption On/Off screen, select CC Off and then press Done from the TV screen (using your DISH remote). This will turn the feature off on the receiver. Test to see if it is turned off by watching a program that has CC. If it still appears, then the feature is activated through your TV. Please refer to your TV manual to turn the feature off. I hope this helps.
Hi martymeowmy name is Mike Houston of DISH Network and after reading over your post thereare some things that can be done. Please press the buttons of MENU-6-9 and youwill be on the Closed Caption screen and press the tab that says Captionson/off and make sure the ON tab is checked.
I woke up this morning to try to win this fight I have had for days with my damn tv, our 3-year-old daughter somehow turned on the CC on the DVR box and we had no idea how to fix that.
I read the suggestions listed here and I wanna say a big huge THANK YOU to the person who suggested that to turn off the cable box thgen hit menu button and it would be there...your so right! THANK YOU again......
from a frustrated Mom in Maine