Question about HP Pavilion Ze4805us Notebook

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Pavillion ze4805us no start-up

Just got this thing and hasn't started yet. hit power button and the lights will flash, the cd rom will engage and then everything quits and repeats between 2 and 4 times before it stops even trying. The screen never even flickers. No cd in drive, tried with and with-out battery in. Any ideas?

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  • jonfry Feb 14, 2009

    this isn't a new machine, sorry should have stated that earlier. I have tried switching the ram from 1 slot to the other and back with the same results. the lights on the front and by the top of the keyboard come on for about 3 seconds, the cd trys to engage, and nothing on the screen, it then stops like someone cut all the power and does it all over again, without me touching anything. It'll do this 2 to 4 times and then nothing at all.

  • jonfry Feb 14, 2009

    it doesn't run long enuf to recognise the disk. the cd rom will just start to run when everything shuts off again. let it run for about 30 min with same result.

  • Ben Wabnick
    Ben Wabnick May 11, 2010

    Try reseating the memory in the laptop

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  • Master
  • 741 Answers

Yes, your best option is to call the manufacturers help and support so you will have documentation that it has not worked since you bought it. If they cannot fix it over the web, then you have a record of that also. Then pack it up and send it back for a replacement or a refund..what is happening should never happen and you'll probably always have problems with it. Do not open it and play with it as you will lose your warranty.

Posted on Feb 14, 2009

  • Randall  Trahan
    Randall Trahan Feb 14, 2009

    Ok I thought it was brand new. In that case, it sounds like your Master Boot Record is corrupt. This is a very small piece of code on the hard drive that directs the computer to the operating system when you boot up...There are several options. Since you cannot get into Windows at all, put your Windows disk in the cd player. Let it run for a few minutes it looks like it is installing but its not. Everntually it will ask you to install or repair. Choose repair. Then let it do its thing. Take the disc out and restart. Let me know how it turns out....

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