Question about Samsung DLP HL-P5663W 56" TV
I have a Samsung 32" LCD (LA32R81B) purchased in January 2008. Exactly 16 days more than a year the LCD just died no picture no sound. Which means LCD is 16 days beyond warranty period of 1yr and i am left with no choice but be ridden by what Samsung says.
Well when i wrote a complain and got it checked by Samsung Technician, i was told on day 1 that power PCB is gone and cost to replace would be rs. 6000/- INR. But the same technician on day 2 came and rechecked and mentioned that power is ok but the LCD panel (screen) is gone and cost to replace would be rs. 30,000/- INR.
On arguing with Samsung they agreed to give 50% discount and sent me a official quote of rs. 25,000/- INR and discount of 50% on it so it accounts to rs. 13,000/- INR. Not sure how rs. 30,000/- suddenly got reduced to rs. 25,000/- INR when they sent an official note.
Now since i suspect that i am been taken for a ride, so i got the LCD looked over by a local technician, and he vouched that power PCB is an issue and not the panel.
Now i am confused whether the local technician is capable of handling LCD issues or is he right and is Samsung duping me?
Appreciate expert guidance !!
Hi, First, you took it to two techs who could look at it, didn't like what either had to say and now you want an opinion from someone who can't look at it? Obviously troubleshooting it long distance is out of the question, so you want a business opinion. OK - So, If I were you, here is how I would look at it. The manufacturer agreed to work with you and you have it in writing based on a diagnosis from one of their trained techs. You do not have to pay for any repair before it is done. Let them fix it and when they tell you it is ready, have them turn it on for you before you pay for it or leave the shop. You are also entitled to any parts that were replaced as you paid for them. If it is not fixed or they indicate there was another problem or more cost you can refuse and go back to Samsung for a remedy. There are laws in most countries to protect consumers from this kind of thing. Good Luck to you!
Posted on Feb 14, 2009
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Posted on Jan 02, 2017
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