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Connect a heaphone and check if the sound is heard. Also check if the volume is not muted on the Computer. Open the Device manager bypressing the "windows logo key+R" then type devmgmt.msc and click OK. Next, click on the plus sign next to the "ound, video and game controllers" to check whether the audio devices is lised or if there is any exclamation mark visible.
if the exclamation mark is visible or not, right click on each of the devices listed under the "sound, video and game controllers" and click Uninstall. After uninstalling all the devices that are listed under the "sound, video and game controllers" restart the Computer.
After restarting the Computer, visit the computer manufacturer's site to download and install the appropriate audio driver.