Question about GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator

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Will not dispense ice through the door

When you push a cup to the lever the light goes very dim, if the freezer fan is on it will stop, after removing the cup, as soon as the flapper shuts, the light goes back to normal and the fan sound goes back on.
it will dispence water.
I have removed and emptied the bin and can turn the auger by hand, as well as the motor cam.

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Take ice tray out of freezer .Empty ice and see if your cool is jammed in there. My coil went off track

Posted on Feb 15, 2009

  • oliver1962 Feb 15, 2009

    give this a try

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1 Answer

How do I remove the ice/water access panel on GE Profile fridge? The ice dispenser, water dispenser, and all lights stopped working.


First, open door to freezer, while pushing in on the ice dispenser trigger look at the lights in the freezer and see if they go dim, if they do then the "main board" on back of frig is defective. This is a common problem with these boxes. Its somewhat uncommon for the ice, water and light to go out at the same time, its possible, but not common.

Another way to tell if main board is bad is when you do as stated above and you hear the evap fan stop then main board is for sure bad.

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GSH25KGRWW dispenses ice/water all by itself! Heard noise last night, and refrigerator was dispensing ice all over the floor!! Attempted to stop by tapping the lever, but this had no effect; pushed water...


as you explained that by opening the freezer door the problem stopped the problem is: that you have a pinched dispenser wire or, two in the area between the door and, the door opening
these wires are low voltage so they are not going to cause a fire
but, if they touch the cabinet due to a bare wire they will ground and, start running the dispenser.
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Ice maker makes ice but can't dispense ice


Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

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We had the same problem. When we removed the ice receptical the mechanism that turned the ice make was broken and it stopped the ice from being dispensed. I hope it is that simple for you!

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Click in circuit board Light in Icemaker dim bright Warm both sides


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Your problems are the power board for sure. I have the same refrigerator and have read dozens of forums and advise pages looking for answers. If you let the problem countinue your fridge will completely stop cooling and all your food will be trash as has happened to me.

Symptoms: Fan in the back starts to make click or flopping sound as it tries to start up. Ice despenser doesent despense ice. water works sometimes. Eventually you notice your food defrosting partially and then refreezing as the defrost timer stops working which is controlled by the power board. Light dims and pulses when you hold the Ice despencer in. If you remove the light for the dispencer your water will work fine as long as the fan isnt making the clicking noise. Fan will eventually start up and run.

FYI GE customer Care is useless

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Deb, sounds like your dispenser control board has given up the ghost. The boards come in 2 models, 4 button and 5 button. The 4 button part # is WR55X10443 (~$87.00)... the 5 button part # is WR55X10437 (~$97.00). Not too difficult to replace. UNPLUG YOUR FRIDGE!!! Remove the drip tray from the dispenser, and any screws hiding in there. Then, using a flat screwdriver and starting at the bottom of the fascia, pry the fascia away from the door and remove. Then remove the screws holding the control in place and disconnect any wiring. (Don't forget to pay close attention to WHERE the wires connect and HOW the wires are routed!) Then install the new board and rebuild. Approx. repair time for your first one is ~1 hour. Good luck!

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1 Answer

Door dispenser stopped dispensing, starting making a constant clicking and now the entire fride isn't working


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