Question about SanDisk Sansa e260 MP3 Player

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Bad Track So as I continue to fix my MP3 Player i have come across another problem... I have deleted everything off of my device... well at least that is what my computer tells me... the only thing that is on my device is the Playlist that i still can not figure out how to get rid of. However when i started up my device it told me that there were still 117 songs on it still and when i tried to play the first one it came up and said "bad track" (and then the screen froze in that position) i thought i deleted it of course it is going to be bad... but how do i really get those tracks off of the device?

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Re: Bad Track

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

Posted on May 23, 2008

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I want to format the mp3 player

Deleting Files,Pictures,etc from MP3 Player
Hook up your mp3 player to your computer Go to your desktop and double left click on "My Computer" When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there. Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible. Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete" Now you mp3 player should be clear of the files/songs you do not want. Be careful and do not delete files needed to operate your MP3 player. Good Luck, I hope this helps Please rate me, Thank You

Dec 08, 2009 | SanDisk Sansa e270 MP3 Player

1 Answer

Deleted songs still on mp3

To delete songs from your device follow the steps below
You have to make sure that the device is on MSC mode...then make sure your device is plug in to the computer..Then go to programs - accesories - windows explorer, find the SanDisk in my computer, go to media, music and delete them from there.
Either under sync panel in your windows media player it will show your music when it's connected. just click the plus signs for what song you need to get rid of, right click and click delete.
To format it..on your device..go, setting and there should be a format option option there..let me know if that doenst work for you...
Hope this helps

Thank you

Dec 22, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Unable to delete a track

sir try to delete that by connectin ur player with pc..

May 02, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

WTF! "Bad Track" to Nothing!?

What I would recommend you to do is to update the firmware on the device even if you have done so already by going to

If after you have done the firmware update you are still having the same problem, please contact me..
P.S. Please rate accoringly
Thank You

Feb 07, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer


The issue you have described with your portable device in most cases can be resolved by formatting your device. Please follow these steps even if you have already attempted them once before.

Please note that this will remove all music from your device.

Formatting the device in Windows Media Player

1. Open Windows Media Player with your MP3 player connected to the computer

2. At the top of windows Media Player select the Sync tab at the top

3. The MP3 player should be recognized on the right hand side and say "Your Player Name"

4. Above the player name is a button that says "Format Storage Media1.gif" click this button to erase all the data1.gif from the player

5. Continue with the acknowledgement of erasing all data on disk.

6.Get a firmware upgrade done if you have not done so...

Jan 20, 2008 | SanDisk Sansa e200 MP3 Player

3 Answers

Deleting everything

You can try fomating it on the computer.
You can do that by
going to COMPUTER
and left clicking on the device icon or the removable dics.
and then fomat it.
it should delete and start all over again.

Jan 15, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

"Bad Track" error, though not able to turn off, or get away from that screen

I encountered the same problem with my Sansa mp3 player. To fix it, you'll have to reset your mp3 player, meaning all songs and files will be deleted when you format the mp3 player. To do so: Connect the mp3 player to your computer Go to My Computer Double Click on your mp3 player HD You'll get a Warning box saying "Formatting Will Erase ALL data on the device. This may include any settings stored on the device. To Format device, click on OK. Click OK Wait until completed with Format and you are "Bad track" free! Reload your songs using whatever software you use. I use Windows Media Player and was happy to see the songs I had on my mp3 player. All I had to do was sync them again. Hope this helps! When asked I use Windows Media player to sync so I still have that on my playlist. To get rid of

Apr 16, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e250

I did not get the "Swtich to Recovery mode" screen, my screen was stuck on "Bad Track." I formatted the drive (which deleted EVERYTHING), and then i put the songs back on, and it works just fine. Try this, it might help.

May 07, 2007 | SanDisk Sansa e250 MP3 Player

5 Answers

Bad tracks won't delete

Have you tried updating the firmware. Even if it is the lastest edition, download the firmware manually and run the software. Then format in Windows Media player. Best Regards Keith

Jan 27, 2007 | SanDisk Sansa e260 MP3 Player

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