I just replaced the magenta and black ink cartridges now the printer will only print black. For a minute it started to print colour while I was aligning the print heads, now it's back to printing only black!
Are you using Name brand ,new ink cartridges?
Take the color cartridges out and make sure you removed the tape from the bottom of those cartridges. if done already take a wet paper towel and squeeze out the excess water, then lay the damp paper towel folded in half on a flat surface.
Then set the colored in cartridges one at a time with the ink side pressing against the damp paper towel for about 3 min. after 3 min you should see the ink drain on to the paper towel if so then replace the cartridge back into the printer and that should solve your problem.
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See if the ink cartridges are installed correctly. It may be that your Magenta and Yellow ink cartridges need to change places. So, try replacing the cartridges, put the Magenta where the Yellow is, and the Yellow where the Magenta is. Usually the ink cartridge placement follows this order: Cyan, Magenta, Yelow, Black, so see if the cartridges on your printer match. Also, check to see if there are color markings on the print-head itself, and make sure the markings match the cartridge inks. If the ink cartridges are aligned properly and the Black is printing out just fine, you may be looking at a software issue, and you'll need to remove the printer from the Devices list (go to Start -> Control Panel -> System), unplug the printer from the PC and restart. Then, install the drivers first, and after that plug in the printer cable to the PC.
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I have a similiar issue that just started happening recently - the printer shows FULL inks but the PC thinks it has empty inks. I tried the * #, 123 reset hardware failures, but that didnt help. Printer run self diagnostics says all is fine....
I am using USB connections - and this has been fine for years, until now. Maybe a microsoft patch issue?
Hi, If you go to your printer properties, there should be a setting whereby you have to select the option to "PRINT USING BLACK CARTRIDGE ONLY". Make sure this option is selected, otherwise your printer will use ALL colors even if you only print black. Let me know if you need any further assistance. Best wishes, Graemevm
Hi there. The reason for your problem is that the colour cartridge contains cyan, magenta and yellow ink, plus a black cartridge of course. All the other myriad colours are produced by mixing these four basic colours. So, if you print red, it requires ink from both the magenta and yellow cartridges. Thus if your red produces a yellow print, it means your magenta is not printing. This can be due to a number of reasons, mainly an empty or faulty magenta cartridge or blocked magenta print nozzles.
If you wish me to help you with sorting out the lack of magenta, please post a new comment to this effect.
Since the printer insists on having all 4 cartridges (non-empty) fitted before it will print anything, the only recourse to fitting new cartridges is to fool the printer into thinking your empty magenta cartridge has ink in it. You can do this by using a cartridge resetting tool to reset the magenta cartridge chip so it reads "full". A resetter tool can be obtained from e-bay very cheaply (£4 or less). You will find sellers who ship worldwide on E-Bay UK.
Be aware though, that if you forget to select monochrome printing, the colour ink is also used in black printing - and printing with a "dry" cartridge can damage the print head. You can guard against this by filling your magenta cartridge with distilled water.
You will also find sellers of magenta cartridges (and the others of course) on E-Bay UK who ship worldwide.
Check your other colours. Anything other than a True Type Font is printed in colour shaded with black, so it sounds like you have a problem with yellow and cyan. Either the ink cartridges are out or the print heads have a blockage.
If the cartridges are not empty or v low, try sitting the print head over a folded paper kitchen towel damped with hot water for 10 minutes. Remove it and try your diagnostic again.
I replaced the old cartridge with a new one (Magenta) and it still asks me to replace it with a new cartridge. For 1 colour which is LOW, it stopped me completely from PRINTING or COPYING at all. Any clues how to fix this?
Unplug machinepowercord. Open printer and take all carts out. Plug in power. Machine demands carts. Put new one in: Replace with original ink carts!. When asked push 1 (yes New cart).
If you have used thirdparty carts, there could be a prob due to construticon or ink quality.
In case there is no bk after 3x cleaning cycles anymore, the head is clogged: This happens because the filter in front of the nozzels is clogged by pigmented ink.
DO USE ONLY DYE INK for all types of brother inkjet machines!!!