Question about Pantech Matrix Cell Phone

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Slider off track

My pantech matrix will not slide up properly. It seems to be off track
any idea how to fix this?

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  • lagymnast12 Feb 25, 2009

    Mine seems to be off track or something. Its just too flimsy and Ive only had it for about a month does any1 have any idea about how to fix it

  • aujia Apr 19, 2009

    We have the same problem. The slider seems to be off track. the phone is only 4 months old. The AT&T store where we purchased the phone, said it was physical damage and we broke it. We didn't. They said we could take a chance and send the phone back to AT&T. But AT&T they would charge us $300 to replace it because it seems to be physical damage, which it isn't. We did buy the $100 warranty and would have to pay $80 on top of that to replace it from the store. Do you have any suggestions?

  • Anonymous Apr 25, 2009

    The same thing has happened to me, also. The slider just popped- off the other night, for no reason at all. I just recently took into the AT&T store where I purchased it, and was rudely accused by the employee helping me, and the store manager himself, of breaking it myself. Following an argument with them that I am not trying to get a free phone, just trying to get mine fixed, they told me that they could do nothing. I will have to send it back to AT&T, and AT&T will decide if it's a fault with the phone or if it's something I did. What a joke.

  • staff824 Apr 28, 2009

    I have the same problem. The screws that hold the slider to the phone have come unscrewed and neither AT&T or the company have been any help. They just want me to buy a new one! This one is only 6 months old. Also, I have found NO HELP on this website so far as to how to handle an ACTUAL problem. Everyone says "contact the manufacturer". Uhm...not helping! Need so actual technical advice.

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There was a batch of these phones recalled for this very problem. My daughter got the phone and after three days the top came off the slide - after arguing with the AT&T store and getting no where. I called AT&T and spent an hour on the phone trying to convince them that my daughter hadn't broken it. Finally they helped me get it replaced through the store (within 30 days of purchase) A few weeks later we got a recall letter and had to replace the second phone also. What a pain! All of this happened in Oct/Nov of 2008 so if any of you bought your phones during that time it could be part of the recall. Good Luck.

Posted on May 07, 2009

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I wouldn't suggest trying to fix it yourself....check with your carrier to see what kind of warranty you have on the phone and get it switched through your warranty. Good luck.

Posted on Feb 14, 2009

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