There was a batch of these phones recalled for this very problem. My daughter got the phone and after three days the top came off the slide - after arguing with the AT&T store and getting no where. I called AT&T and spent an hour on the phone trying to convince them that my daughter hadn't broken it. Finally they helped me get it replaced through the store (within 30 days of purchase) A few weeks later we got a recall letter and had to replace the second phone also. What a pain! All of this happened in Oct/Nov of 2008 so if any of you bought your phones during that time it could be part of the recall. Good Luck.
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i suggest not taking the phone apart. 5 of my friends and myself have the matrix and after flipping it a couple of times the hinges are always going to feel loose. they have felt that way on mine for over a year. and if you take it apart, the senor bars for the keyboard will go out and you will have to get a new phone or just use the number pad
I had the same problem. If you take the battery out there are four small screws holding the back of the phone together. Once you take these screws out there are two more screws under the camera/speaker panel. Before you can take these two screws out you'll need to pry of the speaker/camera panel. The seam where you'll pry is on the same plane as the battery cover - phone seam. Once you pry it off and take the screws out you'll be able to open phone.
From there you will find more small screws (4) that hold the vertical slider action together. Once you take these screws out you will be to take out four more screws (2 on top side of phone on either side of micro sd card slot and 2 on the bottom side of phone.
Once you get these 4 screws out you'll have to pry that plastic piece off. With the plastic piece off you will have access to four screws that hold the texting slider together. Line up the texting slider screws with the holes in the metal sled on back of phone screen section and tighten. Now put the phone back together and it should work.
If my instructions are too confusing just use common sense and you should be okay.
When I have wanted to replace a cover on any mobile, I go online google search put in the model of the phone/fascias or covers, the companies that sell these, also sell the pack of screwdrivers you need to use for these tiny screws. Its a one time buy, I would get a cover for a phone then you get the tool free? £5 possible £6 or get a pouch for your mobile. Good luck you will get it sorted.
honestly within the past two days I have gotten my matrix soaked...once in the shower and then my boyfriend threw it in the toilet when we were playing around. the first time I used aerosoft keyboard cleaner and sat in on the vents on top of my tv. The second time I wasn't at home so I filled a bag up with rice and silica bags and then turned it on the next day and it's working fine...I just get this random beep every now and then. And I can see moisture in the corner of the screen. My phone has been through hell. Just do what you think is best and go for it. Not in the freezer though...BIG NO NO