Question about Polycom VSX 7000 Video Conference

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VSX 7000 doesn't come on

I have a 4 years old vsx 7000. It has been working fine until one morning recently didn't respond when dialed to. The night before worked fine. Turning it off and on doesn't solve the problem. When I turn it on the camera moves, and the green light in the front come on momentarily with a high piched sound, it stops for a second or so until camera stops rotating and then the green light comes on along with an very high pitched constant noise. Then nothing. The splash screen doesn't come on and I can't hear the sounds that comes on during the splash screen. But I can hear a very high pitched noise coming from the camera. The front green light stays on. The network port on the back shows no signs of communication. The remote doesn't respond at all. Eveything appears frozen.

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If you still have an issue and the unit is out of warranty , give us a call at 415.637.9989 and we will see what we can do. DAVID

Posted on Apr 21, 2009

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3 way video conf


Your VSX 6000 does not support Multipoint. YOu will have to move up to the VSX 7000 or 8000. The VSX 7000 supports MP and the VSX 8000 supports 6 site mp if you have that option installed. DAVID

Dec 12, 2012 | Polycom VSX 6000 (220022222001) Video...

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My VSX 7000S does not recognize the microphone. It is connected to VSX\r\ncamera by the brown RJ11 cable with ferrite end to the camera but no sound is picked up and system status indicates "no...


You need to go into the audio settings via
Admin Settings
Audio Settings
and make sure Enable Polycom Microphone is checked off.
Reboot and see if your microphone is recognized.

Jan 13, 2011 | Polycom VSX7000 Videoconferencing System...

1 Answer

Manual option apears on my home screen , why its come and how i can remove that ?


If you asking for the manual option of ISDN and IP, then got to call preference and change the dialing method to auto

Jun 18, 2010 | Polycom VSX7000 Videoconferencing System...

1 Answer

Remote control doesnt respond


make sure the remote works and check the batteries. Call me if that does not work. 4156379989

Apr 08, 2009 | Polycom VSX 7000 Video Conference

1 Answer

Polycom vsx 7000


no the power supply is propreitory( has multiple voltages) & is not advisable, u could blow up ur expensive confeencing equipemt.polycom has designed it in that manner!!

Jan 19, 2009 | Polycom VSX 7000 Video Conference

4 Answers

Forgot the polycom VSX 7000 password - how to reset


The polycom didn't allow for numbers, only letters.....
How do I do password recovery in this case?

Dec 17, 2008 | Polycom VSX 7000 Video Conference

1 Answer

Can not able to dial out any number from Polycom VSX 7000.


Check out the following things:-

1. When dialing a ISDN number, be sure that the call preference has not been set to IP H.323 on the home screen just below the dialing field.

2. Check with your service provider that outwards dialling have been enabled on the lines provided to you.

Dec 03, 2008 | Polycom VSX 7000 Video Conference

4 Answers

Can't get to the home screen


I've just solved that problem in the VSX 7000 of my girlfriend's Job.

Your VSX7000 has at least 4 video outputs, 1 for VGA and Supervideo 1 and Supervideo 2.

Firstly you should try VGA connector, because the main menu may be there, so you could change the configuracion.

If you can't see main screen in any of the output connectors you'll have to use the http tool.

In your internet browser enter the camera IP address, and you'll get the Web Interface of the VSX7000.

It will prompt you for user & password, the default options are "Admin" and your VSX7000 serial number (14 digits) you can find this number under the camera.

Once you're in the Web Main Menu, click on Site Map. There you can choose what you want to see in the screen of Monitor1 (My menus are in Spanish, maybe your menu says something like "screens" but I'm sure you'll find it)

If you choose Monitor/Screen 1 as Svideo, and select it as output for Local, Remote and Content you should see the Main Menu after the VSX7000 Reboots.

I hope it would be useful for you, if you have any problem with this let me know... This VSX7000 is working fine now, so yours should work!

Sep 19, 2007 | Polycom VSX 7000 Video Conference

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