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Itunes problems When i click on itunes an error pops saying the required folder cannot be found pls help me

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Good afternoon. Try downloading itunes again. Below is the web site. www.apple.com/itunes/download

Posted on Feb 26, 2009

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Can't open my iTunes when open get error messages ""Apple application support was not found." Apple application support is required to run iTunes.


I think you have not follow the basic rule. first check your system configuration with iTunes application requirement.
If possible update your system. Now you can download a Apple Application Support file and if not helpful then read this tutorial if you have some technical knowledge https://discussions.apple.com/docs/DOC-6562#qtmoviewin
and follow Mac Technical Support for more guidance.

Jul 30, 2014 | Apple iTunes

1 Answer

I tried to download the latest version of itunes but for someone it wouldnt download and now my old itunes doesnt work either. When I click on itunes to open it up, a message box pops up reading...


It sounds like the download removed the existing software.

I would open control panel, then click add or remove programs, then click on itunes. see if there is a repair option with the installer. sometimes there is, but if not, then uninstall it, but keep your saved files.

Then re-install it, and when it sets up, it should still accept your old saved files. That way you don't have to recopy you music, games or videos

The 'error 2" is saying that when you clicked on the icon, there was no file remaining in your system that matched what the program was that was assigned to that icon.

You can find out what the program was, and its location by right clicking on the icon, and then click on properties.

Jan 24, 2011 | Computers & Internet

1 Answer

Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error...


How did you uninstall itunes? If you run into an error, or your computer while your itunes was installing, it could leave things behind messing up all the other installations as well. What you need to do is first of all make sure you don't have any instances of itunes open, or trying to be opened. Then you can go ahead and run the uninstaller on itunes.

Then you will need to go into explorer (windows+e, or right click on your My Computer icon and press "explore" from the menu), navigate to C:\Program Files\ and delete the itunes folder completely. If you get an error saying something to the effect of "This file/folder is being used by another program, please stop that program and try again." go ahead and restart your computer, and try to delete the folder again when your computer comes back up.

Then try and reinstall it, making sure that you are downloading the correct version of itunes for your operating system.

Dec 27, 2010 | Apple iTunes

1 Answer

When I try installing Itunes half way through installing a pop up comes up saying- "Could not access network location %APPDATA%\." Can u help me fix this.


Please take note that the following steps is in assumption that you are using a Windows operating system.) As I have found out in the iTunes support in apple.com, this symptom may be caused by anti-spyware software preventing iTunes from installing correctly. One such application is SpyCatcher. Before installing iTunes, temporarily remove this software to allow the iTunes installer to complete.

If you are still having trouble installing iTunes for Windows, follow the troubleshooting suggestions described in this article.

General installation troubleshooting Important: iTunes installation is successful a majority of the time after completing these troubleshooting procedures. If one step does not resolve your issue proceed to the next.
1. Empty your Temp directory and restart
Windows XP:
  1. Choose Start > My Computer (or double-click My Computer on the Desktop).
  2. In My Computer or Computer, open the "C:" drive.
  3. Open Documents and Settings.
  4. Double-click the folder titled with your username.
  5. If you see a Local Settings folder, skip to step 10. If you don't see a Local Settings folder, proceed to the next step.
  6. Choose Tools > Folder Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders."
  9. Click OK.
  10. Double-click Local Settings.
  11. Right-click on the Temp folder and choose Delete.
  12. In the confirmation dialog that appears click Yes.
  13. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 11.
  14. Restart your computer.
Windows Vista and Windows 7:
  1. Choose Start > Computer
  2. In Computer, open the "C:" drive.
  3. Open the Users folder.
  4. Double-click the folder titled with your username.
  5. If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
  6. Choose Organize > Folder and Search Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
  9. Click OK.
  10. Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
  11. Double-click the Local folder to open it.
  12. Right-click on the Temp folder and choose Delete.
  13. In the confirmation dialog that appears click Yes.
  14. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
  15. Restart your computer.
2. Completely remove iTunes and QuickTime
For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.
For Windows Vista or Windows 7, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
3. Install the latest version of iTunes
Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from http://www.apple.com/itunes/download.
Additional troubleshooting Make sure you have administrator-account access To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator-account access, contact the owner of the computer or your system administrator.
Get the latest Windows updates The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Microsoft Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.
iTunes and QuickTime software for Windows require Microsoft Windows XP or Microsoft Windows Vista with latest Service Pack installed.
Disable other conflicting software In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from installing. See Using MSCONFIG to troubleshoot conflicts in Windows XP or Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7 for assistance disabling conflicting processes.
Additionally, some third-party security software cannot be disabled using Selective Startup (MSConfig). Because of this, it may be necessary to temporarily manually disable such software while troubleshooting installation. For assistance in configuring or disabling your security software, please contact the manufacturer.
Make sure your folder names don't contain strange characters If the iTunes installer (iTunesSetup) is not responding or appears frozen after launching the installer then the folder where the installer is stored may contain unusual characters. If you notice that the iTunes installer or stored in a folder like this, either rename the folder or move the iTunes installer to another location such as the Desktop before launching.
More help If these steps don't help, you may be able to find a solution to your issue by searching the Microsoft support website.
If the above troubleshooting steps have not helped, proceed to the following steps Solutions to common installation errors Here are some common symptoms you may see when installing iTunes and QuickTime for Microsoft Windows. If you are experiencing one of these symptoms, try the suggested troubleshooting steps:
If you only need to install QuickTime, or if iTunes installs but QuickTime installation did not complete Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/. Be sure you download the version that does not include iTunes.

Aug 06, 2010 | Apple iTunes

2 Answers

Can't open itunes


You need to reinstall Itunes and point it towards the correct drive/folder again. When you attached the second hard drive it would have fouled the pointers in iTunes.

May 25, 2009 | Apple iTunes

1 Answer

Can't get itunes to work


The error message “The folder iTunes cannot be found or created”. It was referring to the My Music directory that is usually located in the My Documents folder on the partition containing the operating system. The iTunes software creates an iTunes folder in the My Music directory on first start and if that directory is not accessible it will throw the error message and fail to load.
Since this error is related to the My Music folder it is important to check the directory path of that folder in the Windows Registry. This is best done by using the shortcut [Windows R], typing [regedit] and hitting the [enter] key.
The fastest way of location the two locations that contain path information for the My Music folder is to use the search by pressing [F3] and entering [My Music] in the search box. A click on [Find Next] will start the search and reveal the two locations.
The test computer system did not have path information listed at all. This can be changed by double-clicking the My Music key in the Registry and changing the path to an valid path manually.
The two Registry locations that list the My Music path are the following two:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Make sure both point to a valid path on the system. Once the path has been changed iTunes will create the iTunes folder in that location and start up without this error message.

Please back up your registry before doing this. messing in the registry can make your computer stop functioning.

Make sure you follow the correct registry entry.

Apr 26, 2009 | Apple iTunes

1 Answer

IPod nano 4G that iTunes no likey


reformat your ipod, if you installed itunes via disc or from file, you should have the option in itunes to restore your ipod to factory settings. If you have songs on your ipod that arnt on your computer, you will need to copy them off the ipod before you restore your ipod.
To copy music off an ipod that is YOURS (in XP) go to my computer>click on your ipod> then go to tools>folder options>View TAB>and click on the option "show hidden files and folders". Then there should be a folder somwhere in your ipod (depending on what ipod you have) that says music. Copy that folder to the desktop and filter through all of the folders inside it for your music.

Mar 30, 2009 | Apple iPod nano

1 Answer

ITunes won't open


Go to "Preferences" in iTunes and change the music folder location to the location on your new disk drive. Click the boxes as shown below:

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Dec 28, 2008 | Apple iPhone Smartphone

2 Answers

Disk is Locked Error


If the My Music folder is in the wrong location or incorrectly assigned in the Windows registry, you may see one of the following error messages:
  • "The folder iTunes is on a locked disk or you do not have write permissions for this folder."
  • "The folder iTunes cannot be found or created and is required. The default location for this folder is inside the Music folder."

If you see one of the above errors, follow these steps to troubleshoot this:
  1. Verify the location of your Windows XP My Music folder. The default location for this folder is
    C:\Documents and Settings\username\My Documents\My Music
    If you do not have this folder at the default location and have not moved it to another location, consider creating one inside your My Documents folder.
  2. Download and install Tweak UI from the Microsoft PowerToys website at http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx Note: This utility is for Windows XP only. Please review the system requirements before installing.
  3. Once you have installed Tweak UI, open it from the Start menu.
  4. In the column on the left, click on the plus symbol (+) next to My Computer and select Special Folders. ht1866_01.jpg
  5. In the right pane on the Folderlist, click My Music.
  6. Click the Change Location button. You may see a warning message appear with precautions for changing this setting; after reviewing the message, click Yes. ht1866_02.jpg
  7. In the resulting window, browse for the My Music folder as described in step 1, and click OK. ht1866_03.jpg
  8. Reinstall or open iTunes.

Oct 13, 2008 | Apple iTunes

2 Answers

Downloading problem


I am pretty sure you need to use Itunes software, because Windows Media Player is not a compatible software Itunes. So I suggest you use these instructions: 1. Install Itunes on you computer via the disk that came with your phone or via internet on the Itunes website. 2. Transfer all of your music to Itunes( it is pretty easy) when Itunes is installed a window should pop up stating if you would like Itunes to import all music. ( IF NO WINDOW POPS UP THEN DO IT THIS WAY) 2b.While Itunes is open follow this procedure click File Scroll to Import or Add Folder to Library Select folder Click OK Repeat till all music upload this will take a bit longer , but you can now be able to use your phone.

Aug 15, 2007 | Motorola Mobility SLVR L7 Cellular Phone

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