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Itunes problems When i click on itunes an error pops saying the required folder cannot be found pls help me

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Good afternoon. Try downloading itunes again. Below is the web site. www.apple.com/itunes/download

Posted on Feb 26, 2009

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Can't open my iTunes when open get error messages ""Apple application support was not found." Apple application support is required to run iTunes.


I think you have not follow the basic rule. first check your system configuration with iTunes application requirement.
If possible update your system. Now you can download a Apple Application Support file and if not helpful then read this tutorial if you have some technical knowledge https://discussions.apple.com/docs/DOC-6562#qtmoviewin
and follow Mac Technical Support for more guidance.

Jul 30, 2014 | Apple iTunes

1 Answer

Hi, I just received the newest version of ipod touch as a replacement for my old nano. I already have a full itunes library and wish to sync my new ipod touch so I can still have all my purchased songs....


Once itunes has finished syncing go to your ipod under devies and then click on the music tab and then click on sync music and choose the options you require from entire music library to playlists (my prefered option as you can prior to syncing set up an ipod playlist and add what music you want) or Artist, Genres or Albums. Once you have selected the options you require click on Apply at the bottom right corner. Hope this helps.

Dec 28, 2010 | Apple iTunes

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Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error...


How did you uninstall itunes? If you run into an error, or your computer while your itunes was installing, it could leave things behind messing up all the other installations as well. What you need to do is first of all make sure you don't have any instances of itunes open, or trying to be opened. Then you can go ahead and run the uninstaller on itunes.

Then you will need to go into explorer (windows+e, or right click on your My Computer icon and press "explore" from the menu), navigate to C:\Program Files\ and delete the itunes folder completely. If you get an error saying something to the effect of "This file/folder is being used by another program, please stop that program and try again." go ahead and restart your computer, and try to delete the folder again when your computer comes back up.

Then try and reinstall it, making sure that you are downloading the correct version of itunes for your operating system.

Dec 27, 2010 | Apple iTunes

1 Answer

When I try installing Itunes half way through installing a pop up comes up saying- "Could not access network location %APPDATA%\." Can u help me fix this.


Please take note that the following steps is in assumption that you are using a Windows operating system.) As I have found out in the iTunes support in apple.com, this symptom may be caused by anti-spyware software preventing iTunes from installing correctly. One such application is SpyCatcher. Before installing iTunes, temporarily remove this software to allow the iTunes installer to complete.

If you are still having trouble installing iTunes for Windows, follow the troubleshooting suggestions described in this article.

General installation troubleshooting Important: iTunes installation is successful a majority of the time after completing these troubleshooting procedures. If one step does not resolve your issue proceed to the next.
1. Empty your Temp directory and restart
Windows XP:
  1. Choose Start > My Computer (or double-click My Computer on the Desktop).
  2. In My Computer or Computer, open the "C:" drive.
  3. Open Documents and Settings.
  4. Double-click the folder titled with your username.
  5. If you see a Local Settings folder, skip to step 10. If you don't see a Local Settings folder, proceed to the next step.
  6. Choose Tools > Folder Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders."
  9. Click OK.
  10. Double-click Local Settings.
  11. Right-click on the Temp folder and choose Delete.
  12. In the confirmation dialog that appears click Yes.
  13. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 11.
  14. Restart your computer.
Windows Vista and Windows 7:
  1. Choose Start > Computer
  2. In Computer, open the "C:" drive.
  3. Open the Users folder.
  4. Double-click the folder titled with your username.
  5. If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
  6. Choose Organize > Folder and Search Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
  9. Click OK.
  10. Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
  11. Double-click the Local folder to open it.
  12. Right-click on the Temp folder and choose Delete.
  13. In the confirmation dialog that appears click Yes.
  14. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
  15. Restart your computer.
2. Completely remove iTunes and QuickTime
For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.
For Windows Vista or Windows 7, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
3. Install the latest version of iTunes
Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from http://www.apple.com/itunes/download.
Additional troubleshooting Make sure you have administrator-account access To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator-account access, contact the owner of the computer or your system administrator.
Get the latest Windows updates The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Microsoft Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.
iTunes and QuickTime software for Windows require Microsoft Windows XP or Microsoft Windows Vista with latest Service Pack installed.
Disable other conflicting software In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from installing. See Using MSCONFIG to troubleshoot conflicts in Windows XP or Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7 for assistance disabling conflicting processes.
Additionally, some third-party security software cannot be disabled using Selective Startup (MSConfig). Because of this, it may be necessary to temporarily manually disable such software while troubleshooting installation. For assistance in configuring or disabling your security software, please contact the manufacturer.
Make sure your folder names don't contain strange characters If the iTunes installer (iTunesSetup) is not responding or appears frozen after launching the installer then the folder where the installer is stored may contain unusual characters. If you notice that the iTunes installer or stored in a folder like this, either rename the folder or move the iTunes installer to another location such as the Desktop before launching.
More help If these steps don't help, you may be able to find a solution to your issue by searching the Microsoft support website.
If the above troubleshooting steps have not helped, proceed to the following steps Solutions to common installation errors Here are some common symptoms you may see when installing iTunes and QuickTime for Microsoft Windows. If you are experiencing one of these symptoms, try the suggested troubleshooting steps:
If you only need to install QuickTime, or if iTunes installs but QuickTime installation did not complete Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/. Be sure you download the version that does not include iTunes.

Aug 06, 2010 | Apple iTunes

1 Answer

ITunes stopped working.


Search for a folder called iTunes Library - if you find it, click directly on the file inside this folder called iTunes Library.
If you find more than one, select the one you prefer and later you should be able to delete the others ..
If you open iTunes by clicking on the library, instead of just opening iTunes, it should set the library for you in the iTunes Preferences and it "should" stay that way ... just to be sure, close iTunes and then reopen the normal way, just by clicking on the program ... see what happens ...
Be careful not to delete any "extra" libraries that contain music that is not in the library you select - ideally you should have only one library with all the music, videos, etc, in it ...
If this doesn't work, go to Preferences in iTunes and look at the "advanced" tab - look at what it says for iTunes media folder location - make sure this is where your library is ...
This process can be a bit complicated, particularly if you have more than one library, so it's important to find the one library you want to keep, make sure all the music and other things are in it (copy everything in if you have to) and delete any additional libraries ...
Let us know what happens, how it works out. If you have more questions come back!
Once you get it set correctly, don't move your iTunes library if you don't have to, because it is a little confusing to get iTunes to show all your music correctly again ... if you have to, search on Google for "how to move iTunes Library" for help before you do it!

For help with Sound System Feedback, rexark.com

Mar 02, 2010 | Apple iTunes

1 Answer

Code 10 no cd/dvd drive found, unable to burn cd?


To solve this Code 10 error, follow these instructions: NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4)This folder is the DVD/CD-ROM Drive Class Description in the registry.Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the
Registry Editor

7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives havereturned. You may also want to open Device Manager and verify that theyellow exclamation and error code on the CD or DVD drive is gone.

Jun 24, 2009 | Apple iTunes

2 Answers

Can't open itunes


You need to reinstall Itunes and point it towards the correct drive/folder again. When you attached the second hard drive it would have fouled the pointers in iTunes.

May 25, 2009 | Apple iTunes

1 Answer

Can't get itunes to work


The error message “The folder iTunes cannot be found or created”. It was referring to the My Music directory that is usually located in the My Documents folder on the partition containing the operating system. The iTunes software creates an iTunes folder in the My Music directory on first start and if that directory is not accessible it will throw the error message and fail to load.
Since this error is related to the My Music folder it is important to check the directory path of that folder in the Windows Registry. This is best done by using the shortcut [Windows R], typing [regedit] and hitting the [enter] key.
The fastest way of location the two locations that contain path information for the My Music folder is to use the search by pressing [F3] and entering [My Music] in the search box. A click on [Find Next] will start the search and reveal the two locations.
The test computer system did not have path information listed at all. This can be changed by double-clicking the My Music key in the Registry and changing the path to an valid path manually.
The two Registry locations that list the My Music path are the following two:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Make sure both point to a valid path on the system. Once the path has been changed iTunes will create the iTunes folder in that location and start up without this error message.

Please back up your registry before doing this. messing in the registry can make your computer stop functioning.

Make sure you follow the correct registry entry.

Apr 26, 2009 | Apple iTunes

2 Answers

Disk is Locked Error


If the My Music folder is in the wrong location or incorrectly assigned in the Windows registry, you may see one of the following error messages:
  • "The folder iTunes is on a locked disk or you do not have write permissions for this folder."
  • "The folder iTunes cannot be found or created and is required. The default location for this folder is inside the Music folder."

If you see one of the above errors, follow these steps to troubleshoot this:
  1. Verify the location of your Windows XP My Music folder. The default location for this folder is
    C:\Documents and Settings\username\My Documents\My Music
    If you do not have this folder at the default location and have not moved it to another location, consider creating one inside your My Documents folder.
  2. Download and install Tweak UI from the Microsoft PowerToys website at http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx Note: This utility is for Windows XP only. Please review the system requirements before installing.
  3. Once you have installed Tweak UI, open it from the Start menu.
  4. In the column on the left, click on the plus symbol (+) next to My Computer and select Special Folders. ht1866_01.jpg
  5. In the right pane on the Folderlist, click My Music.
  6. Click the Change Location button. You may see a warning message appear with precautions for changing this setting; after reviewing the message, click Yes. ht1866_02.jpg
  7. In the resulting window, browse for the My Music folder as described in step 1, and click OK. ht1866_03.jpg
  8. Reinstall or open iTunes.

Oct 13, 2008 | Apple iTunes

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