Question about HP LaserJet P2015dn Printer

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Fuser Assembly damaged by user trying to remove paper jam.

User tried removing paper jam by using a sharp object, resulting in damage to the rubberized roller and paper exit sensor. User has ordered and received the replacement fuser assembly. Need service manual to guide me on removal and replacement procedures for fuser assembly. Thanks in advance for any assistance or info you can provide in this regard.

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This is one of those that is not quite so easy. I have uploaded the service manual for you. You may download it here.

Thanks and please take a moment to rate this solution as fixya as I have taken the time to upload the manual for you. Good luck!

Posted on Feb 14, 2009

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Posted on Jan 02, 2017

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1 Answer

Jam paper reset can not get paper out of the printer


You do not state the model so I cannot provide specific resolutions. However in all cases you want to make sure that when removing a paper jam you try to pull the paper in the normal direction of travel. Pulling paper backwards can cause sensor flags to break off. Also avoid sharp implements like letter openers because if you slip you can damage the fuser rollers quite easily.

Sep 06, 2014 | HP Office Equipment & Supplies

1 Answer

Docuprint paper jam


Paper jam is a common issue for printers.I am going to explain how to resolve paper jam in the following ways:-

Step By Step

1. Verify that you have a paper jam. Sometimes the printer will send you a message that there's a paper jam. Sometimes you get the message from the crinkling, squealing sound the printer makes as it jams.
2. For most consumer models there will be only one sheet of paper threading through the machine at a time and a straightforward path from the paper feed to the output tray. In that case, you will want to search visually. Look to see if there are pieces of paper sticking out where you can see them. For larger commercial printers, where the paper path is more convoluted, you will need to consult the paper jam status message for hints of where to look.
3. Remove any paper from the paper trays that you suspect might have caused the paper jam. If a sheath of paper might prevent you from getting at the jammed paper, then remove that too.
4. Most consumer printers have an access door in the front that you can open to get at the jammed paper. With laser printers there's usually a toner and drum unit that slides out for improved access. If you still can't see the jammed paper, check if there's an access hatch in the back of the printer.
5. Gently remove any crumpled paper you might find. Gently tug on any pieces of paper that may be stuck or crumpled between rollers. It's possible that yanking the paper too hard in the direction opposite the normal direction of travel could wreck the printer rotors or some other delicate part. Whenever possible, pull the jammed paper in the direction of normal motion through the printer and avoid using excessive force.
6. Avoid ripping the paper as you remove the jam. Pull the paper slowly with both hands. Any shredded piece of paper stuck in the rollers will cause yet another paper jam. While you're at it, check for foreign objects that may have caused the paper jam in the first place, such as a paperclip or a pen cap.
7. Laser printers sometimes get the paper jammed so deep in the fuser unit that you can't reach it with your fingers. In those cases you want to avoid poking at the paper with sharp metal objects. Scratching the rollers could permanently damage your print quality. Removing an accordioned paper jam may involve disassembly of the fuser unit by a trained professional.

Dec 17, 2013 | Office Equipment & Supplies

1 Answer

Paper stuck in fuser unit


1) Grab the front cover grip and
open the front cover

2) Pull the handle of the imaging
cartridge toward you, and then
pull out the imaging cartridge.
Note
Do not expose the imaging
cartridge to light for a long period
of time, otherwise decreased
image quality may result.

3) Pull out the jammed media along
the feeding direction.

Note
If media is jammed in the fusing unit,
pull the media downward to remove
it.
CAUTION:
The fusing unit is extremely hot.
Touching any part near the fusing
unit may result in burns.
Do not touch the image transfer
roller inside the printer, otherwise
decreased image quality may
result.

4) Align the imaging cartridge with
the guides in the printer, and
then insert the cartridge.
Note
Do not insert the imaging
cartridge at an angle or with
extreme force, otherwise the
printer may be damaged.

5) Press on the front cover grip and
close the front cover.

Nov 21, 2013 | Konica Minolta PagePro 1300W Printer

1 Answer

I have a Laserjet p4014dn printer. it warms normally but once it picks up paper, it jams. i have dried clearing jam several times but on starting to print it jams


Three areas you need to check.1.Pick up area: While pick up roller picking up the paper,delay pick or no pick causes paper jam..
2.Registration assembly area: Once paper picked from the tray, paper leading edge registered by the paper sensor located under the registration assembly.. In case this sensor dusty malfunction or flag damage, paper wont sense. result paper damage..
3.Fusing area. If the paper travels up to fuser area, check paper jammed before entering in fuser(Teflon not rotating properly, replace teflon sleeve) or just crossed?(check paper sensors in fuser unit, clean the sensors & check flags,flag springs.

Aug 31, 2012 | HP P4014DN Laserjet Printer

1 Answer

LOCATION OF PRINTER SENSOR


Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

?

The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

?

Typical media jam locations

?

?

?

Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Sep 25, 2011 | HP LaserJet 1020 Printer

1 Answer

Paper Jam in fuser on my CP2025. I have opened all drawers and doors and was able to find jam. but a small piece of the paper was torn and inside of the fuser assembly. Any way to open fuser assembly?


The steps to remove the fuser from the printer at quite lengthy and should be avoided if at all possible. Any way you can get to the paper as is? Also be careful when trying to get paper out of the fuser as it is easy to damage either the rubber pressure roller or the telfon coated hot roller. Sometimes small jams will come out if you can get the printer to print a page.

Mar 31, 2011 | HP Office Equipment & Supplies

1 Answer

Tray is not feeding paper properly. Its making a weird clicking noise when paper is being fed. Paper gets jammed on most attempts.


Remove the paper tray and try to see some paper jammed somewhere around it. When pulling off paper jam. Just pull gently and slowly so that you can remove all and nothing left behind and doesn't damage the part when removing unwanted paper jam. Maybe it is the cartridge just repalce new cartridge if not the fuser drum maybe damage.

Dec 08, 2010 | Brother MFC-7820N Printer

1 Answer

The paper jammed and can't get the paper out.


Turn your printer off, take out cartridge and paper tray and open all access points to your printer look inside with a light it takes only a small amount of paper to make your printer have this error. Do not use any sharp objects to remove the paper as this can damage your fuser if you do have paper jammed some times using a can of air or something to blow the printer out may release it. If you still have paper jam after turning printer back on I suggest taking it to a certified technichan who can dismantle the printer to remove paper jam for you.

Jun 04, 2010 | HP LaserJet 1320 Printer

1 Answer

Printer problem


even a very small piece of paper (A small piece torn off a jammed sheet) can cause the sensor arm to stick in place giving a false paper jam. Double check the entire paper path (what is visible) using a flashlight.
Also, check for broken "flag" sensors. Basically a flag sensor is a small piece of plastic that is pushed out of the way when the paper is traveling through the unit. If one of these flags is broken it may display a paper jam error as well (The flag after paper travels through will drop back into the paper path.) If this is broken it will not trigger the sensor and thus the error condition exists..
Most likely you have a small piece of paper stuck inside the paper path somewhere.
Do not, I repeat do not use any sharp or pointed metal objects to remove any small paper from within the fuser unit, the fuser covers are very delicate and such poking and prodding will likely damage the fuser covers, causing bad print quality or drastically decrease the fuser life (a small tear will quickly render the fuser useless).
Hope this helps!

Aug 31, 2009 | HP Office Equipment & Supplies

1 Answer

Paper Jam? Print quality


If the toner wipes off the printed pages, then the fuser is the problem....not hot enough or enough pressure to heat the toner to the paper. I would try to reseat the fuser...make sure it is making good electrical contact. I have also seen the paper actually wrap around the fuser roll, which would cause the same symptoms...be careful removing the paper if that has happened...the fuser roll can be easily damaged !

Jan 22, 2009 | HP LaserJet 2840 All-In-One Printer

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