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Knowing that you were able to complete the proper cleaning procedure using the short and long cards, and the printer is on ready status, try to change the ribbon and test. Make sure the card is properly inserted with the magnetic stripe on the top facing down. Also make sure that the ribbon is properly loaded. There should be an instruction on the cover for its proper orientation.
If it still does not print, make sure your configuration on the printer is set to the proper type of cards HICO or LOCO and the ribbon type is properly set to YMCKO for color. Also, check if you have enabled mag stripe encoding or if you don't need to have it enabled. Enabling means that the printer will check for the mag stripe if its good or bad. If bad the printer will reject the card.
Do a self test print by following the below.
1. Set the printer's power switch (on the back of the printer) to the OFF ( O ) position.
2. While pressing the Printer's front panel button (next to the LCD display panel), switch the
printer ON ( ' ).
3. Hold the panel button until the LCD display panel reads "SELF TEST".
4. Release the panel button, and the test card will print
If no prints, observed for any mechanical errors on the printer. Normally mechanical errors are detected by the printer with corresponding error message.
If none of the above works then you might have a print head problem. You may attempt to clean it by following below. Else if it does not help then have your print head replaced.
A cleaning using the Cleaning Cards usually suffices. However, a separate Print Head cleaning
can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use
1. Place the printer power switch in the OFF ( O ) position.
2. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Leave the
Print Head Carriage in its raised position. (For details, see Chapter 2.)
3. Clean Print Head by moving an alcohol-moistened swab tip side-to-side across the Print
Head elements. Only use moderate force. To re-order swabs, please refer to the Media List
on the Windows Drivers and User Documentation CD supplied with this printer.
4. The swabs can also be used in a similar manner to clean the optional magnetic encoding
This can happen to
cartridges with attached print heads such as HP, Lexmark or Dell. All
cartridges are weighed and tested before leaving the factory so lack of ink
isn't the problem. It usually has to do with the print head of the cartridge
not having any ink to feed it. This happens because cartridges are kept flat or
upside down for weeks or months before being used and the ink settles away from
the print head. The easiest remedy is to open the box and stand the cartridge
upright for a few minutes before using. Then get a damp paper towel, fold it
into quarters and sit the cartridge print head down onto it. Hold the cartridge
down to the damp paper towel for three minutes. This will help pull the ink out
of the print heads, priming them and getting them ready to print. Finally,
install the cartridge into your printer and print a few test pages.
How can I get dried ink out of my inkjet print head so
I can print again? Place the clogged
cartridge in about 1/4 - 1/2 inch of warm water for a few minutes. When ink
starts to slowly leak out take the cartridge out of the water and dry it using
a soft cloth to "Q-tip." Then place it back in your printer and run
the print head cleaning utility that comes with your printer software. You may
have to run this 2-4 times before printing quality is reestablished. If your
print head is destroyed, as can happen, you will have to buy a cartridge and
refill that cartridge before it is fully empty
take the ribbon out, and rewind it a little bit and see if you see print on it. if you dont, chances are your printhead is either bad or has loose cables going into it.
if you do see print, either your card is not aligning properly or the head lift motor might not be working (when the unit on, open the door, and press both buttons at the same time and see if the printhead does an up and down motion), platen roller is bad
I looked up the user guide at Dell's website and looked up printing cards.
The print side of the cards faces down.
The cards are centered on the paper exit tray.
You select Automatic, Normal, or Photo print quality.
Apparently you need to feed the card stock one page at a time into the printer on TOP of the paper exit try (The card stock will feed in from above the normal paper load try [remove paper from the paper tray] and once printed come back to the same spot.
I had a similar problem ... printer printing receipt just like when printer test conducted. I turned printer off, pressed/held paper feed button, turned on, let test run, then shut off. This didn't work ... so I disconnected terminal cable from printer (printer turned off) and reconnected. Printer now works fine.
I updated the firmware to V1.16.11 and the printer drivers as well, then I started the cleaning process.
The printer has printed only 337 cards, so it is rather new.
All monocolor printed cards are ok (black, gold,...), but not even one 4color card.
It looks like the sync of the colorribbon does not work properly.
Is there a possibilty to check the sensors or are perhaps informations about the sensors on the cardtest-card ?
I had the same problem with my 3 year old HP Officejet 5610. Feeding heavy paper or white card stock would result in a paper jam. The card stock would start to feed, but then stop half way. The pinch rollers seemed to spin without advancing the paper, even if the paper was fed one sheet at a time.
Solution: Clean the rubber pinch rollers with isopropyl rubbing alcohol. Partial disassembly/reassembly required.
To access the rollers, remove the scanner plate:
1. Disconnect power, USB, and phone cables.
2. Open up the scanner sheet feeder by tilting it left.
3. Unlatch the scanner scanner feeder so that it opens completely vertical. Latch is on front hinge only.
4. Remove the 4 corner hex screws on the scanner plate. Remove the 2 hex screws on the sheet feeder. (I used a small flat blade screw driver in the hex heads)
4. Lift the plate and sheet feeder away from printer box. Disconnect the 2 flat cable wires from the circuit board.
5. Scrub rubber pinch rollers with alcohol on a swab. Dry thoughly.
6. Reassemble. (NOTE: This is a good time to clean the underside of the glass plate and the scanner head)