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Problem for HP Photosmart 375 InkJet Printer

HP Photosmart A516 not coming on.

By valariewilso on Feb 14, 2009

" "

My HP Photosmart A516 will not turn on. When I plug it in all I get is a bunch of colored lines in the display screen and the there is no light next to the on button. None of the buttons responds. Can anyone help me?

Comments:

Feb 14, 2009

- This is a portable photo printer and it is powered by a cord that plugs into an electrical outlet. When I plug it in there is no light next to the on button to signal that the device is on but the display screen lights up and just displays a series of colorful vertical lines across the screen.

Feb 14, 2009

- No, it did not work. Thanks.

Feb 14, 2009

- Thank you Worldvet. I appreciate your efforts. I do think that it might be a more serious problem also. I have emailed HP tech support and they have given me an 800# to call. I'll try it on Monday but I do not hold out much hope.

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Clarification Request

Posted by worldvet on Feb 14, 2009

Best of luck. You can mention FixYa. We have a strong reputation serving 12 million visitors a month.

Worldvet

Posted by worldvet on Feb 14, 2009

In the absence of an error message to go along with your problem, given the fact the screen is scrambled, you really need factory service.

If you are in warranty, less than one year since purchase, I'd have it serviced under warranty if you like the printer. If you do not like the printer, this may be a good chance to look at new offerings from HP or Epson; avoid Canon. HP is having a fire sale right now and Epson may soon follow suit.

What your problem is may be related to a power surge which is unlikely, but is most likely a bad chip that got through Quality Control. These things do happen.

Sorry, its not easy to deliver bad news. If you were in my community I'd suggest you drop it off for a no charge diagnosis. If you have a good printer tech working at a local computer shop everyone you know trusts and uses then I'd take it in there for a final verdict. Since we are remote and can only exchange text messages the more complex problems like yours are sometimes unsolvable. HP Tech Support may be able to help you too.

You may also want to re-post here on FixYa again and perhaps another tech will pick your ticket and have a different insight. I'm not perfect. The choice is yours. Sorry I couldn't fix your problem.

Regards,
Worldvet

Posted by worldvet on Feb 14, 2009

OK. I have a better understanding. You can try a few reset methods we are all aware of attempting.

Turn the printer off, unplug the printer. Remove your usb cable from the PC at the Printer. Now, plug the printer back into the wall, press and hold both the OK and Cancel buttons. Hold them down while turning the printer on and continue to hold them down until the printer lights blink and the printer shuts itself off.

If this does not compel the printer to reset and turn off after giving it a good long while, you can stop, obviously.

Let me know and if that fails, I'll do some research and get back to you some time tonight or tomorrow. Meanwhile, HP printers have button batteries on boards you can usually reach without removing side panels most of the time. Use a flashlight to search inside the compartment for a board with a silver colored button battery about the size of a nickle. If you find it, don't remove it, let me know you have found it. There is a way to remove this that will help to keep if from slipping off or flying out of your fingers and into the compartment section (then you will have to remove a side panel.

WV

Posted by worldvet on Feb 14, 2009

Hi,

Do you know where the button batteries are held in your camera? Usually its an access port opened by using a dime or a quarter for a screw driver Other times, its accessed in another location. Those batteries retain settings like time and date as well as some of your presets while you change out a battery pack.

If you can find it, remove your battery pack, remove the button batteries, act as if you are turning the camera on and leave the lever in the full swing position or hold the on button down for a full ten count, which ever your On procedure is do that for the full ten count and then release. Then leave the camera like it is at that point for about an hour so all voltage in the circuit board drains off.

We call this a simple 'hard' reset and it may clear a glitch in a chip on your camera's boards.

What you describe sounds like bad data held in persistent memory has been corrupted and the power on self test fails to execute correctly.

Let me know your results on this first effort to troubleshoot your camera's problem.

Regards,
Worldvet

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