Question about Canon PIXMA MP780 All-In-One InkJet Printer

2 Answers

My printer does not print

I have gone through the maintenance of cleaning and deep cleaning. I printed the color test sheet out - the black portion is not there at all any longer - only the color portions show up. I try to print a word document and the printer goes through the motion and the paper comes through as usual but there is no print at all on the page.

I have replaced my cyan and my black 3e thinking that would help. It didn't. I shut it and my computer connected to it off and restarted both. This didn't fix or change anything.

Posted by on

  • 10 more comments 
  • jmalderman Feb 14, 2009

    Thank you so much for your help. I did exactly as you suggested. When I ran the Nozzle Check this time after cleaning again, I still did not get the black 'meshlike' printing that I initially got when I first experienced the print problem. My first symptom was to notice the bar code I was trying to print was not all black and crisp as it usually is. I cleaned and did the test print. The 3e black was meshlike but had some incomplete boxes (if that makes sense). The more I cleaned and then replaced the 3e cartridge, the worse the problem got.

  • Anonymous Feb 14, 2009

    I have tried the above solution but it is still not printing black.

  • Anonymous Feb 16, 2009

    My printer is not printing black either.

  • Anonymous Feb 16, 2009

    My printer is not printing black either

  • gwilliams386 Feb 17, 2009

    I have the same problem. Printer will not print from a word or excel document. You can make a copy using color but not black.

  • cujocruz Feb 19, 2009

    My printer is printing around the paper color & black. But it wll not print in the middle, like trying to print a letter.

  • cowescpk Feb 24, 2009

    My Pixma MP780 is not printing properly. Print is scattered(Unreadable) and test page shows a blank smudge across the black squares. I have changed the cartridge a few times and ran all the print cleaning and nozzle checking functions. However still have a problem. I would apreciate any advice. Thanks.

  • sgbandpv Feb 25, 2009

    Printer prints fine on nozzle check (small blocks on the left are all black & long blocks are multicolored...is this right?), but will not print out from the computer (a little, maybe 10% of intended), a fax (not at all), or from copying (not at all). Please help!

  • Anonymous Feb 26, 2009

    I have the same problem. I do get black when I print the test page, but no black when trying to print a document. Colors print ok.

  • sue39564 Mar 01, 2009

    Replaced both black cartridges, did all the cleaning as described but still not printing black.

  • Anonymous Mar 08, 2009

    My black does not print. The color portion prints, but the black does not print, whether from word, excel, making a copy or fax transmitall report. I tried to clean cartridge with damp paper towel, but that did not help.

  • klassickoati Apr 03, 2009

    printer will not print black, test page prints color but not black!

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,035 Answers

If there is no black in the test page then there is the problem with black cartridge .then try these steps
# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer.

Posted on Feb 14, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Ihave a netbook computer and an epsoms20 computer and it does not print they are both new what am i doing wrong

Posted on Apr 05, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Canon MG5220 is only printing colors. No black ink is being printed


Go to 'Printer properties' then 'maintenance', click 'deep clean' then select 'PGBK'. Test after cleaning and repaeat if still no print.

Feb 14, 2015 | Canon PIXMA Office Equipment & Supplies

1 Answer

Yellow ink will not print


You may have blocked yellow print head nozzles.

Try the printer maintenance to clear the printer nozzles.
After several deep cleaning attempts and there is no improvements in the printthen a new print head is required.
A new print head maybe expensive and it maybe more cost effective to purchase anew printer.
The Print head will contain all the nozzels for all the different colors so you cannot just replace a single color print head nozzels.

May 22, 2012 | Canon Office Equipment & Supplies

1 Answer

Printer was printing fine on my document that includes colorful, heavy coverage of ink. But all of the sudden the printing has lines through it that look like barcodes. They aren't in black, but are in...


sounds like your print head needs cleaning
make sure you have ink in the cartridges

open up your printer properties and look for a maintenance section and choose head cleaning
print a test page to comfirm that the head is clean
some printers need a deep cleaning
when the test page comes out without any imperfections, it should print fine.

Aug 22, 2011 | HP PSC 2410 All-In-One InkJet Printer

2 Answers

PRINTER COLOR PROBLEMS


o.k. I can give you a few tips that may be of assistance.

you need to run a printer alignment page like you do when you put in new cartridges.

unplug your printer plug it back in.
open door and take out print ink cartridges.
put them back in and then close the door.

It should now prompt you to do a test alignment page.

Also, Another thing to try is to hit file, top left of page, hit print, click properties. color tab.

make sure you are printing high quality on chose different color management options.

FINALLY TRY THIS:

When Printing Becomes Faint or Colors are Incorrect

When printing becomes faint or colors are incorrect, even if ink remains in
the ink tanks, the print head nozzles are probably clogged. Follow the
procedures below to maintain the print head.
Important Before maintaining the print head, check the following;
􀁺 Open the front cover and make sure that the ink tank
contains ink. If it is out of ink, replace it.
􀁺 Ensure that all the orange tape of the ink tank has been
peeled off.
􀁺 Press "PUSH" on the ink tank and ensure that the ink tank
is installed securely.
􀁺 Increase the Print Quality setting in the printer driver
-----------------------------------------------------------------------------------
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print
head nozzles, and to verify print head alignment. Use this function when printed results are
blurred or the color is incorrect.
1 With the printer on, load a sheet of Letter-sized paper in the printer.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Print the Nozzle Check Pattern.
(3) When the confirmation message is displayed, click OK.
When the confirmation message is displayed after the nozzle check pattern has
been printed, click OK.
See "Examining the Nozzle Check Pattern" on page 52.
Note Nozzle check pattern printing can be executed also from the printer
itself. With the printer on, load a sheet of Letter-sized paper in the
printer. Hold the RESUME/CANCEL button until the POWER lamp flashes
--------------------------------------------------------------------------------------
Print Head Cleaning
Clean the print head if you suspect that the nozzles might be clogged. Cleaning the print
head consumes ink, so perform print head cleaning only when necessary.
The print head can be cleaned also from the printer itself. With the printer on, load a sheet
of Letter-sized paper in the printer. Hold the RESUME/CANCEL button until the POWER lamp
flashes once.
1 Ensure that the printer is on.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
(3) Select the print head to be
cleaned.
(4) Click Execute.
-------------------------------------------------------------------------------------------
Print Head Deep Cleaning
If print quality does not improve by standard print head cleaning, try performing print head
deep cleaning, which is a more powerful process. Print head deep cleaning consumes ink,
so perform this procedure only when necessary.
1 Ensure that the printer is on.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
(3) Select the print head to be
deeply cleaned.
(4) Click Execute
-------------------------------------------------------------------------------------------
Aligning the Print Head
This operation must be carried out when using the printer for the first time. Aligning the
print head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with
automatic print head alignment only.
1 With the printer on, load a sheet of Letter-sized paper in the printer.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Print the pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment.
(3) Check that paper is loaded in the
printer and click OK. If a message
warning you not to perform other
operations appears, click OK.
It takes about one minute to start
___________________________________________________

this covers everything you should solve the problem with my advice.

please give me a good rating for my time and effort! Thank You


Mar 28, 2010 | Canon i860 InkJet Photo Printer

1 Answer

Hi Ihave a MP-500 that prints off color.


You need a new printhead, QY6-0059-000, around $60.00. They do wear out and also plug when you use generic inks.

Oct 23, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

My MP530 willnot print black printed text. How do I now if the ink head is plugged and what do I do about it?


Hi ...

I would suggest you try and clean the print head and that should resolve the problem. Follow the below steps to clean the print head:

Perform a Cleaning of the print head:
Caution: Cleaning consumes a certain amount of ink. Perform Cleaning only when necessary.
Note: The pattern varies depending on the printer and version of Windows being used.
  1. Click 'Cleaning' to perform print head cleaning from the Pattern Check window and proceed to step 3 of the print head cleaning instructions. If the Pattern Check window is closed, skip this step and proceed to step 2.

    mp_500_win_nozzle_check_abnormal_cleaning.jpg


  2. To perform a print head cleaning from the Maintenance window, click 'Cleaning'.

    mp_500_win_maint_phc.jpg

  3. When the Print Head Cleaning window is displayed, select the target ink group for 'Cleaning'.


    Note: When performing Cleaning for all colors, check 'All Colors'.

    mp_500_ph_cleaning_all_colors.jpg


    Note: When performing Cleaning for Black only, deselect 'All Colors' and check 'Black'.

    mp_500_ph_cleaning_black_only.jpg


    Note: When performing Cleaning for Color only, deselect 'All Colors', and check 'Color'.

    mp_500_ph_cleaning_color_only.jpg

  4. After selecting the target ink group click 'Execute' to perform the cleaning of the print head nozzles.

    mp_500_ph_cleaning_execute.jpg

  5. When the confirming message is displayed, check the contents, and click 'OK'.


    Caution: Although the Nozzle Check window is displayed, do not perform any other operations until Cleaning is completed.. Cleaning will take about 40 seconds.


  6. Print a Nozzle Check Pattern and examine.

  7. Perform Cleaning again if necessary.


    Memo: If the pattern is still abnormal after two Cleanings, perform up to two Deep Cleanings.


Perform Deep Cleaning of the print head
Caution: Deep Cleaning consumes a larger amount of ink than normal Cleaning. Perform Deep Cleanings only when necessary.
  1. In the Maintenance window, click 'Deep Cleaning'.

    mp_500_win_maint_dphc.jpg


    Note: The layout varies depending on the printer and version of Windows you are using.

  2. When the Deep Cleaning window is displayed, select the target ink group for Deep Cleaning.

    mp_500_dph_cleaning_targets.jpg


    Note: When performing Cleaning for all colors, check 'All Colors'.

    mp_500_dph_cleaning_all_colors.jpg


    Note: When performing Cleaning for Black only, deselect 'All Colors' and check 'Black'.

    mp_500_dph_cleaning_black_only.jpg


    Note: When performing Cleaning for Color only, deselect 'All Colors', and check 'Color'.

    mp_500_dph_cleaning_color_only.jpg

  3. Click 'Execute'.

    mp_500_dph_cleaning_execute.jpg

    Memo: By clicking 'Initial Check Items' before clicking 'Print Check Pattern', you can see the specific confirmation items in Nozzle Check.

  4. When the confirming message is displayed, click 'OK'. (The Power lamp will blink green and Deep Cleaning starts. The blink stops when Deep Cleaning is over.)

  5. When Deep Cleaning starts, check the contents, and click 'OK'.


    Caution: To prevent interruption of the Deep Cleaning process, do not perform any other operations until Deep Cleaning is completed. When the operation of the printer is stopped, Deep Cleaning is completed. Deep Cleaning will take about 75 seconds.


  6. Print Nozzle Check again.


    Note: If the printed pattern is still not normal, perform steps 1 through 4 of the Deep Cleaning process one additional time.


    Caution: If after two Deep Cleanings the Nozzle Check Pattern is still not normal, turn the printer off and let it sit for 24 hours or more before attempting another Deep Cleaning again. The wait time may allow dried ink in clogged print head nozzles to liquefy, and resolve the problem
If this does not resolve the problem, please reply back and we'll try the next step ...

Don't forget to vote if this helps ... Cheers :)

Aug 01, 2009 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Can you help? After changing the cartridges, I keep getting a message about the ink head being incorrect...I am directed to press 'OK' which does not help; then to turn printer off and on again, which...


Cleaning your head might resolve your problem. Perform the below steps to clean the head:

Print Head Cleaning / Head Refreshing If the printed nozzle check pattern is broken, missing, or a specific color is not printed, clean the print head (Cleaning) or print head deep cleaning (Deep Cleaning). Note:
  1. Cleaning the print head consumes a small amount of ink. Cleaning too often reduces the amount of ink in the ink tanks.

  2. Print head cleaning is performed when you connect the power cord. Your machine may perform print head cleaning periodically to avoid clogging.
Overview:
Step1:
Print the Nozzle Check Pattern.
To check whether the print head nozzles are clogged, print the Nozzle Check Pattern.
downicon.gif If the print quality is poor, perform print head cleaning.
Step 2:
Perform print head cleaning.
This unclogs the print head nozzles
Print the Nozzle Check Pattern again.
To check whether the print head nozzles are clogged, print the Nozzle Check Pattern.
If the print quality is still poor, perform two print head cleanings.
downicon.gif Print the Nozzle Check Pattern again.
Step 3:
Perform deep print head cleaning.
This is a more powerful cleaning.

Displaying the Maintenance screen
  1. Ensure that the printer is powered on.

  2. Press the <Menu> button.

  3. Press the left or right cursor to select [Maintenance/settings], then press <OK>.

  4. Press the left or right cursor to select [Maintenance], then press <OK>.

Print Nozzle Check Pattern
  1. Press the Open button to open the output tray.

    mp500_openbutton.gif

  2. Load letter-sized plain paper in the auto sheet feeder (ASF) or the cassette.

  3. Display the Maintenance screen on the printer.

  4. Press the up or down cursor to select [Nozzle check], then press the <OK>.

    mp800_nozzlecheck.gif

  5. Press the up or down cursor to select [Yes], then press <OK>. (The nozzle check pattern is printed.)

  6. Confirm the nozzle check pattern.
05sj00160_03a.gif 05sj00160_03b.gif < 1 > The normal nozzle check pattern
< 2 > The abnormal nozzle check pattern
< 3 > Some black ink lines are broken.
< 4 > White lines are present in the color ink pattern.
< 5 > Both black and color inks are not present.

Note:
  1. When all patterns are printed normally, press the up / down cursor button to select "All A" and press the OK button.

  2. When any patterns are printed abnormally, press the up / down cursor button to select "Also B" and press the OK button.
Print Head Cleaning:
  1. Display the Maintenance screen on the printer.

  2. Press the up or down cursor to select [Cleaning], then press <OK>.

    mp800_cleaning.gif

  3. Press the up or down cursor to select [Yes], then press <OK> to start print head cleaning.

    Note:
    Do not do any other operations until print head cleaning is completed.


  4. Print the nozzle check pattern and check the print head status.
Deep (Print Head) cleaning:
  1. Display the Maintenance screen.

  2. Press the up or down cursor to select [Deep cleaning], then press <OK>.

    mp800_deepcleaning.gif

  3. Press the up or down cursor to select [Yes], then press <OK> to start print head deep cleaning.

    Note:
    Do not do any other operations until print head deep cleaning is completed.


  4. Print the nozzle check pattern and check the print head status.

    Note:
    If the printed result does not improve even after doing print head deep cleaning, turn off the printer. Then, after 24 hours or later, do print head deep cleaning again. (After a given time interval, ink could dissolve itself, resulting in ink unclogging.)

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Apr 22, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

New ink cartrage


Print Nozzle Check Pattern
  1. Press the Open button to open the output tray.

    mp800_openbutton.gif

  2. Load letter-sized plain paper in the auto sheet feeder (ASF) or the cassette.

  3. Display the Maintenance screen on the printer.

  4. Press the up or down cursor to select [Nozzle check], then press the <OK>.

    mp800_nozzlecheck.gif

  5. Press the up or down cursor to select [Yes], then press <OK>. (The nozzle check pattern is printed.)

  6. Confirm the nozzle check pattern.
05sj00160_03a.gif 05sj00160_03b.gif < 1 > The normal nozzle check pattern
< 2 > The abnormal nozzle check pattern

< 3 > Some black ink lines are broken.

< 4 > White lines are present in the color ink pattern.

< 5 > Both black and color inks are not present.
Note:
  1. When all patterns are printed normally, press the up / down cursor button to select "All A" and press the OK button.

  2. When any patterns are printed abnormally, press the up / down cursor button to select "Also B" and press the OK button.
Print Head Cleaning:
  1. Display the Maintenance screen on the printer.

  2. Press the up or down cursor to select [Cleaning], then press <OK>.

    mp800_cleaning.gif

  3. Press the up or down cursor to select [Yes], then press <OK> to start print head cleaning.

    Note:
    Do not do any other operations until print head cleaning is completed.


  4. Print the nozzle check pattern and check the print head status.
Deep (Print Head) cleaning:
  1. Display the Maintenance screen.

  2. Press the up or down cursor to select [Deep cleaning], then press <OK>.

    mp800_deepcleaning.gif

  3. Press the up or down cursor to select [Yes], then press <OK> to start print head deep cleaning.

    Note:
    Do not do any other operations until print head deep cleaning is completed.


  4. Print the nozzle check pattern and check the print head status.

    Note:
    Ifthe printed result does not improve even after doing print head deepcleaning, turn off the printer. Then, after 24 hours or later, do printhead deep cleaning again. (After a given time interval, ink coulddissolve itself, resulting in ink unclogging.

Jan 08, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

My hp 3180 is not printing in color. The test sheet shows pastel greens and blues, blacks and purple. A picture printout shows only blacks and pinks. These results are true of both the old cartridge (still...


hello jack! okay heres you would clean up the mess. 1. go to your control panel which is you gonna see it at the start button 2. select the printer 3. right click your printer model 4. select properties 5. select maintenance menu 6. just follow the instructions of your choice, ( I suggest select deep cleaning, do it several times until you've seen the right print out) Hope I'd help you!

Dec 20, 2008 | Office Equipment & Supplies

4 Answers

Will not print in black


Sounds like a driver configuration. Go to control panel, then printers and right-click properties on the Canon icon, try reverting to default print settings or make sure you are not forcing color printing. Lastly, try printing from a simple program such as notepad - maybe your software inputs color to the printer.

Oct 23, 2007 | Canon PIXMA MP750 All-In-One InkJet...

Not finding what you are looking for?
Canon PIXMA MP780 All-In-One InkJet Printer Logo

1,857 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

old marine
old marine

Level 3 Expert

1814 Answers

Corne Viljoen

Level 2 Expert

385 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...