Photo 924 keeps saying alignment problem. please remove tape from
Replaced color cartridge and ran a test print now it tells me that there is an alignment problem and to remove tape from cartridge and reprint. There is no tape on the cartridge . I dont know what to do!?!?!??
""I have the same issue. I replaced both cartridges and ran the alignment test numerous times but kept getting this message. I then unplugged the printer and plugged it back in and it was fixed! You probably already tried this but if not, it worked for me. Good luck!""
try that for about 10 seconds per the manual at ("http://support.dell.com/support/edocs/systems/924/en/om_en/om_en.pdf" if you don't have it)
My printer is doing the same thing, lexmark 5000 series, disconnecting power then reconnecting doesnt work. I got on lexmarks tech support and they told me it was because i filled the ink cartridges up and the printer knew I had done so and not replaced them, what a load of ****! It was doing this before I put ink in them can anyone help? thanks
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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To replace the print cartridges
Perform the following steps to replace the print cartridges:
Make sure the HP All-in-One is on.
If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. The HP All-in-One can get damaged if the print cartridges are not
docked safely when trying to remove them.
Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
Figure 1: Opening the print cartridge door
Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
Figure 2: Removing the print cartridge from the slot1 - Tri-color print cartridge slot2 - Black and photo print cartridges slot
Pull the print cartridge toward you out of its slot.
the black print cartridge to install the photo or gray photo print
cartridge, and store the black print cartridge in the print cartridge
protector or an airtight plastic container.
Remove the new print cartridge from its packaging, and carefully remove the black plastic tape by using the pink pull tab
Figure 3: Removing the new print cartridge from its packaging 1 - Copper-colored contacts
2 - Plastic tape with pink pull tab (must be removed before installing)
3 - Ink nozzles under tape
Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
Figure 4: Do not touch the copper-colored contacts
Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure to push the print cartridge firmly until it snaps
If installing the tri-color print cartridge, slide it into the left slot.
If installing a black, photo, or gray photo print cartridge, slide it into the right
Figure 5: Installing the print cartridge
Close the print cartridge door.
Figure 6: Closing the print cartridge door.
HP All-in-One prints a print cartridge
alignment page if a new print cartridge is installed.
When prompted, ensure plain white paper is loaded in the input tray, and then press
The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
If colored paper is loaded in the input tray when aligning the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support at
If prompted, choose your
country/region, and then click Contact HP technical
You know, I'm not going to read the other solution. I know 100% FOR SURE, when a cartridge fails, it is dead and there is nothing you can do about it, but there is a good side. HP ink cartridges have a year warranty. Call them and tell them it failed, they'll send you a new one!