Question about Xerox Phaser 8500/DN Printer

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Error code 07,010.43:9352

Power was turned off and now this code comes up

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  • Master
  • 2,072 Answers

Yeah they do that on their site, Drives people crazy.
What that code means is your print head is not moving side to side or front to back. There are 2 primary causes. I will cover them for you.
1, Did you have a power failure? Or otherwise shut the machine off improperly. If so, try and power off and power on the machine several times. There is a cleaning blade between the drum and print head that will tack to the print head if the machine power is interrupted. Often times letting it reset and warm up a bit will release the blade from the print head. Reason I ask that is I know there was a lot of wind last night knocking out power all over the country.
Now, if that did not happen, here is what to do.
First there is a print head block. Looking from the front of the machine it is located on the left side. You will have to remove the left side cover, one screw on back, one on front and you have to lift and twist some to release the tabs on the covers. About 2/3rds of the way back, near the bottom of the machine.you will see a stainless steel block, about 1 inch square, That block often times becomes contaminated with spill over ink. It is the result of the machine not sitting level either front to back or side to side. There is a metal clip with a spring , that puts pressure on the print head shaft ot move sideways. If you see a lot of ink build up in that block. Slip that spring off, take some channel lock pliers and remove the print head block. Soak it in some hot water to soften up the ink and thoroughly clean the block and print head shaft. Also remove as much of the excess ink that you can in that print block area. Then when done. LEVEL the machine. Easiest way is to plave a level on the platin glass and make sure its sitting level both front to back and side to side.
Now the print head wiper blade mentioned first. That takes a little more time to get to. You have to remove the right and left side covers, then the ink loader must come out, That is where you place the ink sticks. It is held in with plastic tabs on each side the you release and pull up and out. There are 2 connectors on the ink loader also. Once you get that out, you have access to the print head/drum area. Look between the drum and print head for a pinkish color blade and gently detack it from the print head. Then run the remove light stripes and also run the remove smears mode.
One of those 2 will more than likely resolve that problem, I would say at least 95 percent of the time one of those 2 issues will resolve the problem. There is a clutch that drives the wiper blade that I have seen fail. but try the first 2 and let me know what happens.

Posted on Feb 14, 2009

4 Suggested Answers

  • 2072 Answers

SOURCE: 8500 Phaser error 07 010 43: 6975

6975 I know of nothing that references.
I honestly don't know where you could get a manual. Other then try googling "the parts drop" and calling them. Talk to Britt.
Normally that print block is sticky or the cleaning blade is stuck to the print head causing that error.

Posted on Aug 11, 2008

  • 2072 Answers

SOURCE: Xerox 2424 Print head not parked

A copule of things cause that.
Here are the main 2.
On the left frams looking from the front, with the covers off, there is a 1 inch square stainless steel print head block that is located about 2/3s of the way back , near the bottom of the frame. Look at that and see if there is ink built up in that block , also under and around the block. If so remove the spring holder thats over the block and take channel lock pliers and remove that block. It may be very stiff. To clean soak it in hot water to soften the ink and clean that block, the shaft and all the remaining ink under the block you can remove. Once you return the machine to working order, take a level and out in on the glass. Make sure it is LEVEL front to back and side to side.
Number 2 is the print heasd wiper is stuck to the print head. That requires removing the scanner/document feed assembly, the side covers, the upper rear cover and the ink loader assembly,( where you put the ink sticks). Once you remove that you have access to the print hear drum area. If needed carefully pry the wiper from the print head and return to service. That blade will stick if the machine is not properly shut down.
I strongly suspect the machine is not level and when you ran the cleaning mode, it sucks all the ink out of the print head. Most likley while that ink was dropping into the tray, it ran out the back of the tray.

Posted on Sep 10, 2008

  • 57 Answers

SOURCE: xerox phaser 8560 DX error

This fault occurs due to the printhead being stuck in the tilted position. There are many reasons why this fault will occur, too many to mention.
More often than not, your problem will require the printhead and process gear to be re-aligned in order to get a reboot but sometimes it is possible to get a reboot by doing the following;
Turn the printer off, wait ten seconds then turn it back on again. Wait for the printer to start warming up to about 5 or 10 percent. At this point, switch the machine off again by the machine switch NOT your wall/plug switch. Wait ten seconds and switch on again. Now let it run through its normal cycle. The success rate for this method is small, possibly only 1 in 30 machines will recover.
The reason this will sometimes work is that, when you turn the machine off from the warm up, it powers down using its proper head parking routine, you will notice, it takes a while to shut down. If the original fault was due to say a power cut or someone pulling the plug out it is possible for the printer to find its home position and boot ok.
Unfortunately, a lot of the time, the reason for the fault is printer related and such, this method does not work. But it is always worth a try.
Hope this helps.

Posted on Jan 19, 2011

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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