I have a philips GoGear mp3 player 6gb it is froze up I cant get it to turn on or off, it wont charge when I plug it in and nothing happens when i hook it up to my pc, my pc wont even detect it anymore, how can I fix it? is it even fixable? my email is firstname.lastname@example.org
want come on
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Re: philips GoGear Mp3 player problem
If the player is od the battery may be dead and gone, if not there should be a vry snall pin holeon the player somewhere, once you find it stick smething of the correct size in the hole and push down for thirty seconds, if this doesn't work go to the Phillips website to find that player and search for answers.
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Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.
WARNING: this process will erase all songs off the GoGear. Disconnect the GoGear from computer. Turn the GoGear off. Hold in the volume + button. Reconnect the GoGear while holding in the volume + button. Continue holding the volume + button. After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now). Good To Go (Gear)! -Tha Mp3 Doctor
Try repairing the device: 1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website 2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.
You may have to charge the device fully for 3 or 4 hours AFTER this process is complete.
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).