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hello daz... these printers are not wireless when it comes to scanning. connect your computer to the printer with the usb cable. if it still won't scan, download the driver [or find it at hp.com/drivers and download it there. Joe
To scan, you need the HP Photosmart software installed (you can download it from HP at the link below). Start HP Photosmart,
then put your original in the scanner and press the "Scan" button. You
can scan multiple sheets, when you're done, click "done" and the files
will be saved as JPEGs in the My Scans folder in My Documents.
If you have Vista as your operating system, Windows Vista provides a basic set of scanning drivers, also referred to
as Windows Image Acquisition (WIA) drivers, that you can use as an
alternative to scan a document when you cannot scan using the HP
drivers.You can still scan with one of the following methods: (Click
connect the printer to your pc using usb cable .install the driver of the printer (hp deskjet f380 all-in-one ) . after complet the installation one hp solution center named one icon will come in desktop open that one and goes through the process (scan document ...>select where u want to scan ..>scan )
I had the same problem. I could print, but not scan.
However, if you open up Paint and go to file and scan, it will scan your document. For some reason, using the scan button on the printer itself will not work with Vista, but using Paint will. I also heard that using Windows fax and scan will also work.