Question about Samsung BlackJack II Smartphone

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Strange BlackJack II Problem

I have a BlackJack II using AT&T with unlimited Internet.  Here are the symptoms:
1. The Icons for the shortcuts are missing from the main screen.  They are replaced by the Windows flag logos.  When I click on one, i get: "Error opening the shortcut or locating the target filename." 2. The Start Menu is blank.  When I click on Start, I get a blank screen. 3. I can't get to file manager, so don't know if I still have my applications.
The last thing I remember doing on the phone is looking up an image under Google images.  When I turned on the phone, I got a strange test message, which unfortunately, I didn't save.  I do get the Contact List.  The phone portion seems to work normally.
I've tried turning the phone off, unplugging the battery for 2 minutes, then re-starting.  No effect.
Help!

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  • goodguy6 Feb 16, 2009

    Thanks, but I would only do that as a last resort. I looked at the BJII's folders using Activesync, and all the programs and data are still there.

    Something seems to have happened to the Main Menu shortcuts. It looks like they are not pointing to the right sub-folder. Also, the Start Menu is blank - no icons show.  Would an upgrade to Windows Mobile 6.1 resolve this issue?

    Any other ideas? 




  • goodguy6 Feb 17, 2009

    What was wierd is that when I looked at the Windows Mobile 6.0 system files, there were a whole lot of empty sub-folders.Does a hard-reset completely restore the Windows system?  I was going to upgrade to 6.1 once I did the hard reset, then reinstall all my applications.  Also, will I immediately have access to to my unlimited Internet and phone functions, or will I have to take the phone back to ATT&T to restore that?

  • Anonymous Mar 12, 2009

    how do you reset phone to factory settings

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I would recommend hard reseting it. That should reinstall any standard programs, files, and applications. Good Luck!

Posted on Feb 16, 2009

  • Chris Garvin Feb 17, 2009

    I don't believe that an upgrade would solve it, but anything is worth a try. It seems like there has been some sort of program deletion and software malfunction. It seems to me that the only way to get it back to normal is to perform a hard reset. I know the troubles of doing one, because I have been having problems with my Samsung Epix and I have reset it at least 3 times. I hope for your sake that you don't need to perform one, I just don't see any other way. Good Luck!

  • Chris Garvin Feb 18, 2009

    When I hard-reset my phone, I instantly had access to my unlimited internet and phone capabilities. All it does is reset the phone back to its original settings and reinstalls any standard data and programs that may have been deleted. You will lose any saved data and files, so I recommend that you hook your Blackjack II up to your computer and transfer any saved data. You will also lose all your contacts, so I recommend that you write them all down. Good Luck!

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Samsung Blackjack II people can't hear talking on the phone


Hi jobare,

If you haven't already tried it, you may want to try a hard reset. (Warning: the hard reset process will erase all content and settings that you've added to or created on the phone.)

----------------------------

Hard Reset for BlackJack II:

1) Power off the BlackJack II
2) Hold the UP button on the directional pad
3) While holding the UP button, press and hold the Power button
4) When prompted, press the 1 (or 'E') key to continue
5) When prompted, press the 'Y' key to confirm

-----------------------------

If this doesn't resolve the audio issue it's probably microphone related and you'll probably want to research replacement options.

Hope this helps!
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Hello again dogbyte!

Fantastic! I'm thrilled to here the first fix went well!

Here's the deal on your most recent question...(Please excuse the long post - I'm intimately connected to this particular issue, so I figured I'd try to share some of the background on it.) Are you using GoodLink version 5.0.x by chance?

Our team has actually submitted bug reports to both GoodLink and AT&T on this issue. The BlackJack II has a connection setting called "AT&T IMS" (supposedly there to offer additional features on the AT&T network sometime soon.) Unfortunately, when GoodLink 5.0 is provisioned on a BlackJack II with this particular GPRS connection setting, internet problems are basically guaranteed.

The BlackJack II will successfully connect to the internet to download, install, and synchronize GoodLink. The first time the device disconnects from data services (i.e. - roams out of data coverage, the device is powered off, the device hits critical battery, etc.), data will not reconnect.

You've got two options:

I. Delete the "AT&T IMS" GPRS Connection Setting

1) Navigate to Start > Settings > More... > Connections > GPRS
2) Use the multi-directional pad to highlight the AT&T IMS connection.
3) Click Menu > Delete
4) Press Yes to confirm the delete.
5) GoodLink and Pocket IE should be able to connect to data services again in 5-10 minutes or less.

Note 1: Solution I needs to be performed again if the device is hard reset. If your user(s) need to hard reset the device upon occasion, you may want to make the instructions above readily available to the user, OR consider option II to prevent confusion (if option II is available).

Note 2: Changing the Access Point Name on this connection from "ims.cingular" to "wap.cingular" can also solve the problem, but it's not always consistent.


I. Provision the BlackJack II with GoodLink 4.9.3.x.

This last stable release for GoodLink 4.9 seems operate without the same data issues. Although Good 4.9.3.x doesn't offer some of the more robust features of Good 5.0 (such the ability to send email attachments from the device or RSS feeds), we've been deploying Good 4.9.3 to BlackJack II users since we discovered this issue a little over two weeks ago, and it's definitely made a postive difference.


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Another Potentially Related Issue

You may also notice surprisingly frequent "403 Forbidden" messages in Pocket Internet Explorer on AT&T devices (including the BlackJack II).

All Internet Explorer traffic from an AT&T device goes through AT&T's proxy. AT&T's proxy apparently includes a rule that disconnects a user if they haven't used the web for a specific period of time (I've heard 2 hours, but that may vary). Unfortunately, AT&T and Microsoft haven't figured out a way to simply open that Pocket IE connection back up... at least not easily.

If you're seeing "403 Forbidden" errors, you'll want to do one of the following to close and reopen the data connection:

I. Reboot the phone
(closes and reopens all of the connections)

II. Manually disconnect cellular data
1) Click the Power/Quick List button on the top of the BlackJack II. The "Quick List" should appear
2) Select Wireless Manager
3) Click Menu > Disconnect cellular data
(You should notice the "MEdia Net" indicator under "Phone" change to "On")
4) Click Done to return to the Homescreen.
5) Open Internet Explorer again and navigate to the desired page.

Note: Although the "403" error doesn't necessarilly interfere with GoodLink connectivity, manually disconnecting cellular data will. If you don't open IE an actively open a data connection to reach the web, you'll probably want to open GoodLink and do a quick manual Send/Receive, just to make sure that it re-establishes its connection.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Sorry for the book! I hope one or both of these help.
Have a great weekend,
The MoDev Kid

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1 Answer

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Hi dogbyte,

For some reason, certain Windows Mobile (Standard) devices don't like "list" format for the Start Menu.

Give this a try:
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