Question about Xerox Phaser 8560DN Laser Printer

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Xerox Phaser 8560 Not Duplexing

Hello! I have a Phaser 8560 that just stopped duplexing, no error messages or anything. It prints one-sided with no problems.

I even tried doing a sample page, 2-sided demonstration, printed 1 sided.

Has anyone seen this before?

Thank you!

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  • ian1699 Mar 07, 2009

    I have an 8560MFP with the same problem, all working fine except it does not errors, selecting duplex on the control panel results in single sided copies. etc..etc..

  • Anonymous Mar 18, 2009

    Ditto here. Deinstall / reinstall of driver didn't help either.

  • JayBird47 Mar 25, 2009

    the solution described by Danius Rex worked for me -- thanks a lot!!


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Check to make sure that "Plain Paper" is selected as the paper type for tray 2 in the printer's internal setup. If it's not set as the default then the printer may think you have labels or some other special media loaded that can't be printed in duplex.

1. Go to the printer.

2. Use the up and down arrow keys to hilight "Paper Tray Setup" on the main menu and push "OK".

3. Use the up and down arrow keys to hilight "Tray 2 Paper Type" and push "OK".

4. Hilight "Plain Paper" and push "OK".

5. Press the return button (the one with the little rounded arrow symbol) to return to the main menu.

That should solve it.


Posted on Mar 18, 2009

  • Try this out Jul 19, 2011

    I fixed the paper type on the printer -- mine had been set to Labels -- but still had a problem. In forcing a normal-paper print on my end even though the printer thought it was full of labels, I somehow ended up with my driver set to a paper mode of "Automatically Select. Changing the setting on my print driver back to Plain Paper finished the fix.

    On my Windows XP machine, changing print driver settings globallyu (for all programs) is done by going to Start > Printers and Faxes >, then right-click on the 8560 printer and selecting Printing Preferences.


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Ok. so I thought I had set everything - paper set to default to plain paper. Xerox told me to check the cables. Still no luck.
But then by going to the exact menu
Danius Rexrefers to - resolved the problem. For some reason this printer had a paper type of ' Envelope' for tray 2 - so setting this to 'plain paper' resolved the problem and printer will now print on duplex - just printed the sample duplex page from the control panel ok. Thank you - so much Danius! Only other option Xerox gave me was to send engineer at a cost of £330. (+VAT) they couldn't tell me why the printer wasn't able to print duplex. doh!

Posted on Mar 19, 2009

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