Question about SanDisk Sansa E280 MP3 Player

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Thumbwheel/scrollwheel races uncontrollably can anyone help?

It is with great difficulty to select genre as the scrollwheel races without stopping. Once volume is set it will also race very high or very low. Sansa has no support for out of warrenty MP3 player. I love my e280 and willing to have it serviced, but no one will touch it. Help.

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  • dehull402 Feb 21, 2009

    didn't work, thanks for trying...

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  • 11 Answers

Does it only race around in volume and genre selection? If so you have a software problem and beyond suggesting that you update to the latest firmware I can't help with that. If it races all the time or all the time when it's been activated start by feeling it. Does it feel steady and fastened or loose? If it feels tight add a drop or 2 of (electronic) contact cleaner and lubricant. Still doesn't work? update the firmware. Still doesn't work? A pro will need to fix it.
If it's feels lose- it probably is. the player's front and back covers have to come off and the thumbwheel has to be lined up and fastened- there are two tabs on the part that you actually touch that fit into recesses on the assembly that it sits on- this will normally not hold it on though. The black center button does that and it gets snapped into recesses on the board. You may need to take the board out of its carrier to attach it right- but only if it doesn't snap in on its own. Reassamble, and if you still have problems add 1 or 2 drops of (electronic) contact cleaner and lubricant. If it still doesn't update the firmware. if it still doesn't work a proffessional will have to fix it.

Posted on Feb 14, 2009

  • jdt630 Mar 01, 2011

    Thanks for giving me an idea of how to fix the problem. A diagram would be helpful to better understand how the parts fit together.
    FYI _ I found a You Tube video showing how to disassemble the Sansa e 200 series..http://www.youtube.com/watch?v=zgz8h8aHU...

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