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C7200 won't scan to computer even though option is there

My C7200 gives me the option to ''scan to computer'', but when I select it, it states ''No Scan Options, Refer to device documentation.'' This scanner is for my work and not being able to scan docs is very frustrating for me and my director. I've tried shutting everything off (computer, modem, scanner), nothing works.

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Since When are you facing this trouble?

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When I touch the Scan Menu button, and choose scan to computer I get a message that states: No Scan Options I have been scanning for a year. This happened suddenly and I can't figure out why


Hi


Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

  1. Force Quit HP Communications (if running)
  2. Force Quit HP Scan (if running)
  3. Turn the printer off
  4. Turn the printer on
  5. Select Scan Picture from the HP Director application
  6. When the HP Scan application complains, press Reset
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  8. Force Quit HP Scan (again)
  9. Select Scan Picture from the HP Director application (again)

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

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When scanning a picture, the picture comes out faded even if the picture is clear and crisp.


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Hello,

Scanning thru a wireless connection is not supported on these printers. Printing does not require that much data to be sent back to the computer, scanning of course does. Printers require a bi-directional signal path to allow scanning such as USB and parallel ports. Sorry to be the barer of bad news.

Buddy
Corporate Computer
Over 21 years supporting/repairing PCs and printers

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