Question about Ruud UBHC Air Conditioner

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Unable to reach/maintain heating or especially A.C.

We have had SEVERAL service calls from the RUUD factory authorized dealer/installer. They keep finding excuses as to why the system will not keep-up. Either the auxillary heat comes on too soon, runs too long and still cannot get to desired( 63-65 degree winter 78-81 degrees summer) temp. We keep the house cool in the winter (I can wear a sweater if Ined to), and warm, or not so cold in the summer. They say all the readings and fluids are fine. I am wondering what the chances are of getting a "Factory" rep out here, or would they even sully their hands. These unit are expensive and are only 4 years old and it has been a problem day one. What would it take to even contact the manufacutuer, there is no way on their website. I think this is by design.
Glenn

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Hello Glenn. There are factory reps for Rheem/ Ruud and if the contractor and distributer can't solve your problem then a Rep needs to go to your house and take care of it. What type of Ruud unit do you have? I will need the model number and a description of what you mean by "keeping up". Also what State / Country are you in? Let me know as soon as you can and I'll see if I can help you out.

Posted on Feb 13, 2009

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First off I am not in this for the money. If your not satisfied with the information below simply reject the solution so that you can hear from other experts.

The 888 flashing is telling you that the inverter has lost DC power momentarily. This can be from broken strands in the battery cables or an internal wiring problem in the inverter. Check the battery cables for corrosion. Remove the terminals check for battery post corrosion and visually inspect each bable to terminal connection from the battery connector to the inverter DC Power connections.
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If your product requires troubleshooting or warranty service, contact your

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If you are unable to contact your dealer, or the dealer is unable to provide

service, contact Xantrex directly at:

Direct returns may be performed according to the Xantrex Return Material

Authorization Policy described in your product manual. For some products,

Xantrex maintains a network of regional Authorized Service Centers. Call

Xantrex or check our website to see if your product can be repaired at one of

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What proof of purchase is required? In any warranty claim, dated proof of

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Proof of purchase may be in any one of the following forms:

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Telephone: 1 360-925-5097

Fax: 1 360-925-5143
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customerservice@xantrex.com

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