Question about Ruud UBHC Air Conditioner
We have had SEVERAL service calls from the RUUD factory authorized dealer/installer. They keep finding excuses as to why the system will not keep-up. Either the auxillary heat comes on too soon, runs too long and still cannot get to desired( 63-65 degree winter 78-81 degrees summer) temp. We keep the house cool in the winter (I can wear a sweater if Ined to), and warm, or not so cold in the summer. They say all the readings and fluids are fine. I am wondering what the chances are of getting a "Factory" rep out here, or would they even sully their hands. These unit are expensive and are only 4 years old and it has been a problem day one. What would it take to even contact the manufacutuer, there is no way on their website. I think this is by design.
Hello Glenn. There are factory reps for Rheem/ Ruud and if the contractor and distributer can't solve your problem then a Rep needs to go to your house and take care of it. What type of Ruud unit do you have? I will need the model number and a description of what you mean by "keeping up". Also what State / Country are you in? Let me know as soon as you can and I'll see if I can help you out.
Posted on Feb 13, 2009
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Posted on Jan 02, 2017
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If your product requires troubleshooting or warranty service, contact your
If you are unable to contact your dealer, or the dealer is unable to provide
service, contact Xantrex directly at:
Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products,
Xantrex maintains a network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be repaired at one of
What proof of purchase is required? In any warranty claim, dated proof of
purchase must accompany the product and the product must not have been
disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at
point of sale to the end user, or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged
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